Licensing and Permitting Solutions

We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Modernize Your Regulatory Agency

Modernize and digitally transform your regulatory agency with GL Suite. Developed by former regulatory officials, GL Suite software automates every step of your licensing process—applications, renewals, notifications, suspensions and anything else your agency requires.

Meet Suanne

Meet current GL Suite user, Suanne Parnell.

Suanne knows firsthand the transformative difference GL Suite has made at the Alabama Home Builders Licensure Board. She’s the IT Manager there, and she’s been with the agency since before it adopted GL Suite.

Today, the Licensure Board annually:


  • Processes 8,000+ new and renewal license applications for home builders and roofers
  • Investigates 150+ unlicensed builders
  • Processes 160+ consumer complaints

Listen to Suanne share her agency’s modernization journey.

Before GL Suite: Manual, Paper Workflows and Constant Constraints

Before GL Suite, every interaction created a pile of paperwork that the AHBLB staff had to process by hand.

Keeping up with demand was a constant struggle, and manual processes inevitably led to errors: lost forms, typos and more.

Inflexible Processes Couldn’t Evolve or Scale

Already overwhelmed, the board reached a tipping point when it was asked to add more complexity to the licensing process. They were already stretched beyond capacity, and their manual processes couldn’t scale.

With GL Suite: Suanne Does More with Less

By automating processes and turning workflows electronic, Suanne drastically increased capacity and accuracy using GL Suite. The board now has an electronic system for tracking and processing home builder and roofer new licenses and renewals. 

And when they need to add complexity or new elements (like monitoring a new continuing education requirement), GL Suite makes it possible.

Real time savings and improved accuracy in every single interaction mean that Suanne can do more with less.

Solve Your Persistent Operational Challenges

Whether you’re a state agency, a department within an agency, or other governmental body, the operational challenges you face are similar, centering on efficiency, accuracy, capacity and customer experience.

By transforming and modernizing your licensing and permitting process using GL Suite, GL Solutions helps you tackle all of these challenges. We implement a faster, more accurate, more efficient process that improves both your agency’s capacity and the customer experience you deliver.

Our step-by-step process to modernize your agency makes transforming your licensing and permitting process simple.

Empowering Agencies from Alaska to Connecticut

State agencies from Alaska to Connecticut are already using GL Suite, GL Solutions’ configurable licensing and permitting SaaS solution, to improve processes and outcomes. GL Suite helps agencies:

  • Automate business processes
  • Save time and money
  • Increase efficiency
  • Adapt to ever-changing legislative and regulatory requirements

Boards of medicine, accountancy, cosmetology and many other agencies use GL Suite to ensure compliance and protect the public.


Enforcement Investigations

Schedule, assign and track investigations according to your schedule, while retaining all information. GL Suite allows your agency to launch investigations on a schedule dictated by your priorities and to assign cases to investigators. The application tracks investigations to completion—from investigator notes to court appearances—while saving all information with the appropriate records in the system.

Complaint Intake

Reduce data entry required during intake while leveraging websites to reduce public complaint paperwork. Data entry tools in GL Suite reduce intake-related work and speed up the process. Optimize your intake procedures by setting up websites that allow the public to report complaints online—without requiring your staff to enter any data at all.

Third Party Integrations

Interfaces to and from third-party applications support data exchange between your agency and third parties. GL Suite seamlessly exchanges data with online payments, criminal record checks, information updates, exam scheduling, scoring, administration and more. Agencies also interface with GL Suite from other applications with a documented API

Invoicing and Payment Processing

Integrate with third-party payment processors, like PayPal, to ensure seamless online payment processing. Retain a history of payments and receipts with confirmation numbers added to applicant records. GL Suite integrates invoicing and reconciliation with an advanced financial reporting functionality, ensuring agency accountability—and trust with the public, as well.

Reminders and Notifications

Applicants and agency staff benefit from GL Suite’s highly configurable, automated alerts and notifications. Notify applicants of application approvals or of upcoming renewal dates by email and text. Or alert agency staff of tasks, such as an applicant review or a complaint notice. GL Suite helps you automate your office—and eliminate paper mailings.

Continuing Education

Support the management, review, certification and maintenance of continuing education requirements with GL Suite. The process categorizes and calculates the hours based on your agency’s specific policies. GL Suite ensures that an applicant meets your agency’s CE requirements before they complete their application or renewal.

Background Checks

Your agency performs background checks to help keep the public safe. With experience interfacing with local and federal background check vendors, like the FBI, GL Suite ensures that licensees are free from criminal records that exclude them from approval. GL Solutions is CJIS compliant, meeting data security standards from the Criminal Justice Information Services.

Performance Monitoring

Measure, assess, track and respond to organization and team objectives with GL Suite’s performance monitoring. View current performance, based on established Key Performance Indicators (KPIs), analyze supporting data and take corrective action. GL Suite’s PowerBI reports create visual representations of performance, highlighting trends.

Licensee Verifications

License verification websites give the public access to real-time information about license, location and license duration. GL Suite’s security ensures that public information appears online, while private information stays only with agency staff. Any updates to information occur in real time, as well.

Board Meeting Management

Store and manage board meeting information, allowing your staff to generate review material and agendas well in advance. Reports allow staff to see upcoming meetings and all records scheduled for review. When meetings end, GL Suite updates records automatically. GL Suite’s Board Meeting Management automates the production of board meeting packets, compiling all electronic files.

Workflow Automation

Automate your processes, storing all relevant information and communication within GL Suite’s secure SaaS platform. With GL Suite, license and permit applications flow through numerous automated steps, eliminating or reducing repetitive manual tasks for your employees. Easily send and track work amongst your staff, whether they work in office or remote.

Online User Manuals

Our online user manuals, GL Suite’s Process Guides, lead your agency through your business process steps. The guides keep track of your progress in the process, even marking where you left off. Process Guides ensure your agency completes each step in a business process, leading to greater accuracy and efficiency.

Self-Service Websites

Handle basic tasks, such as paying fees or submitting applications and renewals entirely online. Online self-service makes your constituents happy, and frees up your staff to spend their time on higher-value work. Self-service websites also support two-way communication between end users and agency departments.

Robust Reporting

Use GL Suite’s powerful reporting tools to help you visualize information and interact with the reports via an integrated dashboard. Our customizable interface gives you control over reporting to best meet your agency’s needs. Ad-hoc reporting allows you to query any data in the system and display information in real time.

Digital Communication

Going paperless is environmentally and economically savvy; you’ll slash your paper use, delivery times, and printing and mailing costs. And with electronic applications and renewals, applications and communications reach their destination nearly instantly—not days later. Keep communications, such as email, securely within the application to meet your data retention requirements.

It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable childcare licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

Tips for Successful IT Project Management

Tips for Successful IT Project Management

Chief Technology Officer for the Arizona Medical Board Pushpa Gregory shares tips for successful project management in an interview with GL Solutions. GL: Do you have any tips or tricks to support successful IT projects? Pushpa Gregory: Select the right people to be...

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

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