It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable child care licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike.

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

The Implementation

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.


The typical agency of today uses a mix of electronic and paper forms and workflows, tied together with loosely defined processes. The result? Too much manual work, too many errors, and far too little efficiency.

GL Solutions moves you to clearly defined processes using digital systems. This starts with data: GL Suite consolidates all your data—whether it’s in an Excel spreadsheet, a filing cabinet, or anywhere else—and puts it in one centrally accessible location.

GL Suite is a powerful software suite that’s custom-configured for every customer agency. For that reason, our implementation process follows the software development cycle:


  • Discovery
  • Planning
  • Design
  • Testing
  • Deployment
  • Support

See Where We’ve Helped Others

Discovery: Identify What You Need

Our process begins with discovery, where we meet with you to determine exactly what you need. We identify your requirements—what you need your GL Suite deployment to do for you—as well as any gaps in performance or missing capabilities.

During the Discovery phase, you’ll also gain a clearer vision for what’s possible using the GL Suite platform, helping you set the right goals and requirements.

Planning: Map the Development Process

Next, we plan how we’ll implement the required and desired features identified during Discovery. We build out a project schedule using project management best practices, and we keep you informed and involved throughout the process.

Design: Tailored to Your Agency

Next, we work with you as we design your configurable GL Suite implementation. We’ll visit your agency and interview staff to learn about your existing processes. Then we’ll collaborate with you on mapping GL Suite capabilities to your processes—and in recommending vetted and templated business processes (built over 25 years of prior agency implementations).

We store documentation of processes and workflows in your application’s Business Process Center, and we build in User Guides that can guide users through every process step.

Our onsite client visit to support the New Mexico Children, Youth and Families Department

Testing: Getting It Right

Complex configurable software takes fine-tuning and refining. During the Testing phase you’ll work with your GL Suite build in a test environment—not in a full deployment. Your team will follow User Guides and verify that the system works the way you need it to.

GL Suite’s Ticket Management Center—which you’ll use later for your own workflows—allows testers to tell us about issues discovered during testing (and track issue resolution).

Deployment: Go Live with Confidence

Once we’ve thoroughly tested your GL Suite implementation, you’re ready to go live. We work with you to ensure your agency is ready for the change, and we give you the tools in GL Suite to monitor workflows and adoption. We’ll reinforce your processes and even deliver on-site training on how to maximize results from GL Suite.


Support: Guidance As You Evolve

The beauty of GL Suite is its flexibility: you can create the system you need now. Then GL Suite expands with you as you transform, absorbing additional workflows and adding additional features.

We know the agency landscape is ever-changing and that you’ll need to adapt to new legislative and regulatory requirements. And we’re here for you every step of the way, with timely adjustments in the software and expert guidance from our regulatory and software advisors.

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