The Implementation

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.


The typical regulatory agency today uses a mix of electronic and paper forms and workflows, tied together with loosely defined processes. The result? Too much manual work, too many errors, and far too little efficiency.

GL Solutions moves you to clearly defined regulatory processes using digital systems. This starts with data: GL Suite consolidates all your relevant data—whether it’s in an Excel spreadsheet, a filing cabinet, or anywhere else—and puts it in one centrally accessible location.

GL Suite is a powerful software application that’s custom-configured for every customer agency. For that reason, our implementation process follows the software development cycle:


  • Discovery
  • Planning
  • Design
  • Testing
  • Deployment
  • Support

See Where We’ve Helped Others

Discovery: Identify What You Need

Our process begins with discovery, where we meet with you to determine exactly what you need from regulatory agency software. We identify your requirements—what you need your GL Suite deployment to do for you—as well as any gaps in performance or missing digital capabilities.

During the Discovery phase, you’ll also gain a clearer vision for what’s possible using the GL Suite platform, helping you set the right goals and requirements for your regulatory infrastructure.

Planning: Map the Development Process

Next, we plan how we’ll implement the required and desired features identified during Discovery. We build out a project schedule using project management best practices, and we keep you informed and involved throughout the planning process.

Design: Tailored to Your Agency

Next, we work with you as we design your configurable GL Suite regulatory software implementation. We’ll visit your agency and interview staff to learn about your existing processes and regulatory framework. Then we’ll collaborate with you on mapping GL Suite capabilities to your regulatory processes—and in recommending vetted and templated business processes (built over 25 years of prior agency implementations).

We store documentation of regulatory agency processes and workflows in your application’s Business Process Center, and we build in User Guides that can guide users through every process step.

Testing: Getting It Right

Complex configurable software takes fine-tuning and refining. During the Testing phase you’ll work with your GL Suite build in a test environment—not in a full deployment. Your team will follow User Guides and verify that the regulatory agency software works the way you need it to.

GL Suite’s Ticket Management Center—which you’ll use later for your own regulatory agency workflows—allows testers to tell us about issues discovered during testing (and track issue resolution).

Deployment: Go Live with Confidence

Once we’ve thoroughly tested your GL Suite implementation, you’re ready to go live. We work with you to ensure your regulatory agency is ready for the transformation, and we give you the digital tools in GL Suite to monitor workflows and adoption. We’ll reinforce your business processes and even deliver on-site training on how to maximize results from GL Suite.


Support: Guidance As You Evolve

The beauty of GL Suite is its flexibility: you can create the licensing and permitting system you need now. Then GL Suite expands with you as you transform, absorbing additional regulatory workflows and adding additional features.

We know the regulatory landscape is ever-changing and that you’ll need to adapt to new regulation and legislative requirements. And we’re here for you every step of the way, with timely adjustments in the software and expert guidance from our regulatory agency software advisors.

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