State regulatory agency teams shoulder an enormous responsibility—ensuring that human care providers meet every requirement to protect the public. Each license issued shapes community trust, access to important services and safety outcomes. Yet outdated systems slow...
Implementation
Learn how GL Solutions guides you from your current operational state to a digitally transformed future.
Implementation
The typical regulatory agency today uses a mix of electronic and paper forms and workflows, tied together with loosely defined processes. The result? Too much manual work, too many errors, and far too little efficiency.
Discovery: Identify
What You Need
Our process begins with discovery, where we meet with you to determine exactly what you need from regulatory agency software. We identify:
- Your requirements: what you need your GL Suite deployment to do for you
- Gaps in performance: what isn’t going well under the status quo
- Missing digital capabilities: services your constituency needs or expects but that you can’t currently offer
During the Discovery phase, you’ll also gain a clearer vision for what’s possible using the GL Suite platform, helping you set the right goals and requirements for your regulatory agency infrastructure.
Planning: Map the Development Process
Transformation means change, and change is messy—at least without a plan. So next we strategize how to implement the required and desired regulatory software features identified during Discovery. We map the entire development process, then build out a project schedule using project management best practices. Throughout the planning process, we keep you informed and involved.
Design: Tailored
to Your Agency
Next, we work with you as we design your configurable GL Suite regulatory software implementation.
- Meet: We meet with your agency and interview staff to learn about your existing business processes and regulatory framework.
- Map: We collaboratively map GL Suite capabilities to your regulatory processes.
- Recommend: We advise on adopting vetted and templated business processes (built over 25 years of prior regulatory agency implementations).
We store documentation of regulatory agency processes and workflows in your application’s Business Process Center, and we build in user guides, our Process Guides that guide users through every process step.
Testing: Getting It Right
Complex configurable software takes fine-tuning and refining. During the Testing phase you work with your GL Suite build in a test environment, not in full deployment. Your team follows user guides and verifies that the regulatory agency software works the way you need it to.
GL Suite’s Ticket Management Center—which you’ll use later for your own regulatory agency workflows—allows testers to tell us about issues discovered during testing (and track issue resolution).
Deployment: Go Live with Confidence
Once we thoroughly test your GL Suite implementation, you’re ready to go live. We work with you to ensure your regulatory agency is ready for the transformation, and we give you the digital tools in GL Suite to monitor workflows and adoption. We reinforce your business processes and even deliver on-site training on how to maximize results from GL Suite.
Support: Guidance
As You Evolve
The beauty of GL Suite is its flexibility: you create the licensing and permitting system you need now. Then GL Suite expands with you as you transform, absorbing additional regulatory workflows and adding more features.
We know the regulatory landscape is ever-changing and that you’ll need to adapt to new regulation and legislative requirements. And we’re here for you every step of the way, with timely adjustments in the software and expert guidance from our regulatory agency software advisors.
Featured Resources View More Implementation Resources
Modernizing Human Care: A Digital Transformation Blueprint for State Regulatory Agencies
State regulatory agency teams shoulder an enormous responsibility—ensuring that human care providers meet every requirement to protect the public. Each license issued shapes community trust, access to important services and safety outcomes. Yet outdated systems slow...



