GL Solutions moves you to clearly defined processes using digital systems. This starts with data: GL Suite consolidates all your data—whether it’s in an Excel spreadsheet, a filing cabinet, or anywhere else—and puts it in one centrally accessible location.
GL Suite is a powerful software suite that’s custom-configured for every customer agency. For that reason, our implementation process follows the software development cycle:
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Discovery: Identify What You Need
During the Discovery phase, you’ll also gain a clearer vision for what’s possible using the GL Suite platform, helping you set the right goals and requirements.
Planning: Map the Development Process
Next, we plan how we’ll implement the required and desired features identified during Discovery. We build out a project schedule using project management best practices, and we keep you informed and involved throughout the process.
Design: Tailored to Your Agency
We store documentation of processes and workflows in your application’s Business Process Center, and we build in User Guides that can guide users through every process step.
Our onsite client visit to support the New Mexico Children, Youth and Families Department
Testing: Getting It Right
Complex configurable software takes fine-tuning and refining. During the Testing phase you’ll work with your GL Suite build in a test environment—not in a full deployment. Your team will follow User Guides and verify that the system works the way you need it to.
GL Suite’s Ticket Management Center—which you’ll use later for your own workflows—allows testers to tell us about issues discovered during testing (and track issue resolution).
Deployment: Go Live with Confidence
Once we’ve thoroughly tested your GL Suite implementation, you’re ready to go live. We work with you to ensure your agency is ready for the change, and we give you the tools in GL Suite to monitor workflows and adoption. We’ll reinforce your processes and even deliver on-site training on how to maximize results from GL Suite.
Support: Guidance As You Evolve
The beauty of GL Suite is its flexibility: you can create the system you need now. Then GL Suite expands with you as you transform, absorbing additional workflows and adding additional features.
We know the agency landscape is ever-changing and that you’ll need to adapt to new legislative and regulatory requirements. And we’re here for you every step of the way, with timely adjustments in the software and expert guidance from our regulatory and software advisors.
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