The way we work has changed. So has the public’s expectation about digital services. Is your regulatory agency keeping up?
Remote work, web-based workflows and multiple connected locations are par for the course at private companies today. And today’s public expects a similar digital-first approach from your regulatory agency.
GL Suite’s Agency Transformation service moves beyond scattered improvements, instead implementing a truly strategic model of digital transformation. We take a consultative approach, working alongside your agency to perform a deep analysis of your permitting and licensing systems and processes. Then we craft a detailed plan following the five phases of Agency Transformation.
No matter where you are in your own modernization journey, GL Solutions can guide you to where you want to be.
Advancing technology, growing case complexity and the need for a cybersecurity response have changed what your regulatory agency needs. We help you identify agency-wide, change-related goals and craft a plan to thrive using our configurable regulatory software.
Your regulatory agency begins to grow in two main areas as it begins Agency Transformation:
During the Capacity Building phase, we help set the stage for this growth by fact-finding and data collection. Expect to accomplish these key steps during this phase:
In Phase 2, your regulatory agency defines its business processes. Before this phase, most agencies have poorly defined processes and little control of them. Employees may complete tasks in different ways. And controls to make sure every step has been followed are piecemeal at best.
During Process Standardization, you define the right way to do the work (and the right digital tools to use). Then you standardize your staff on a single, vetted process that follows best practices and meets regulatory compliance.
During this phase, our team reviews your current systems and back-end processes. Then we determine how to update and unify around a single set of future-ready processes
With well-defined processes established, it’s time to bring your public-facing permitting and licensing services online. GL Suite supports this transition with modern, public-facing websites and portals.
To build these properly, agencies must first define their customer personas and storylines: who are your “customers” and what does the A-to-Z process for those customers look like?
At the end of Phase 3, agencies reduce paper reliance and balance staff load by reducing manual tasks. The self-service online portal can automatically feed permitting and licensing data directly into GL Suite and associated systems.
Online capabilities implemented include:
Phases 2 and 3 focused internally and externally, respectively. During Phase 4 you’ll decide how to integrate the two into a holistic system free of information silos and manual steps.
The tools and online public portals created earlier now expand and enmesh, creating an integrated digital-first service platform—built on and powered by GL Suite.
Throughout this phase we prioritize automation alongside integration.
In the final phase, your regulatory agency commits to continuous improvement, serving as a model for others to reference as they pursue their own transformation efforts.
Model agencies also continually reevaluate goals and look back to mission and vision, making sure these remain accurate in your newly transformed agency.
GL Suite supports continuous improvement via an analytics layer that can be added during this phase that gives your state government agency access to rich data analytics you can use to gauge your progress toward objectives. Other advanced functions such as batch processing also come online during this phase.
Wherever you are as a government regulatory agency, it’s time to modernize. More than that, it’s time for strategic Agency Transformation.
Whether you’re at Phase 1, Phase 3 or Phase 0, it’s critical to start moving forward. We’re already engaged in Agency Transformation initiatives in Minnesota, Arizona, Alabama, Arkansas, Illinois and New Mexico—and this list continues to grow. When you’re ready, we’re here to be your guide in digital transformation.
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