Case Management Solutions
Transform Your Case Management

Alaska Investigators Tackle Mountains of Work
Alaska’s Division of Business Corporations and Professional Licensing handles a vast terrain of work and workers spread across more than 600,000 square miles—and it all happens with just 19 investigators. These professionals average a total of 1,300 cases each year—more than 65 cases per investigator.
With 43 different professions to monitor scattered among 23 boards, the contact points and unique procedures create a seemingly infinite combination of case management workflow possibilities.
How does the division keep up with cascading mountains of work, let alone keep all those processes and workflows straight? GL Suite.
The division relies heavily on GL Suite’s digital workflow dashboards, which enable the agency to operate more efficiently and manage the large volume of work.
“It’s something that helps the supervisors manage their teams. That is our biggest thing: managing and making sure no cases fall through the cracks.”
– Greg Francois, Chief Investigator, Alaska Department of Commerce, Community and Economic Development Division of Corporations, Business and Professional Licensing.

Leave Paper Behind
Alaska’s Division of Corporations, Business and Professional Licensing is modernizing operations and leaving paper behind. GL Suite offers a website portal, enabling the public to submit complaints online, saving tedious data-entry time for staff members. Along with online complaint intake, GL Suite supports Alaska’s paperless office with digital document and evidence retention and document and video uploads.
An efficient case management solution not only means reduced paper for your agency, but also:
- Lower costs
- Greater efficiency
- Better workflows
- Happier customers
See For Yourself
Automate Case Management
The case management system in GL Suite automatically stores and tracks this information in one central repository, tying it to relevant records and giving your staff near-instant access to any and all information about a licensee. And with powerful automations, GL Suite can automatically create alerts and notifications, provide case-status reports, and more, keeping your team on time and on track.
Gain Powerful New Functionality
GL Suite unlocks powerful new functionality for your agency, empowering you to:
- Enter cases
- Track all complaint, investigation, hearing, and compliance actions pertaining to a license
- Automatically create, maintain, and monitor all events related to complaints and their associated cases
- Record penalties at the conclusion of an investigation
- Automate case handling among staff members by establishing automated rules and notifications
Empowering Agencies from Alaska to Connecticut
State agencies from Alaska to Connecticut are already using GL Suite, GL Solutions’ configurable case management software, to improve processes and results.
GL Suite helps agencies:
- Automate processes
- Track cases
- Streamline workflow
- Review performance
Boards of medicine, accountancy, and cosmetology, human services departments, contractor boards and many other agencies use GL Suite to manage cases and enforcement actions, handle licensing and permitting, and much more.
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Workflow Dashboards Help Alaska Investigators Tackle a Mountain of Work
Public agencies often must manage large volumes of work governed by strict deadlines. Fortunately, GL Suite can be configured to allow both managers and staff to monitor the volume and status of work efficiently and ensure that it gets done on time. In Alaska, the...