GL Suite’s Process Guides provide regulatory agency staff with instructions for every step of a business process, from beginning to end. Process Guides take the guesswork out of the licensing and permitting process, tracking users’ process through each step and taking them straight to the information they need next.
Process Guides lead the user through each step, indicating where a process starts and ends. The guides provide staff with clear directions—for both manual and automatic processes. When processing a license application, for example, our Process Guides take you step-by-step through each requirement. If you lose track of your place in the process, GL Suite highlights a user’s current step; a single click takes you where you need to go. If a process guide step requires the user to navigate to another screen, the user simply clicks the step to automatically navigate to that screen.
GL Suite increases staff efficiency by providing a clear guide of where each step takes place within the system. In addition, GL Suite prompts users to restore previously opened tabs on login to help the user retain progress on all open records and easily get back to their work; GL Suite navigates the user back to the Process Guide and their current step.
Furthermore, process guides link to specific items on a record, such as an application. If linked, the process guide automatically opens when a user selects the linked item on the record. Process guides also link to external sources and documents, such as violation language, statutes or building codes. These configurable links ensure that regulatory agency staff find what they need in one convenient place.
GL Solutions’ Process Guides help to ensure that your staff members perform the same work in the same fashion every time.
Benefits of our online user manuals, process guides, include:
User Guidance
Leads regulatory staff through every step of a business process
Accurate Tracking
Tracks staff progress through a process, highlighting their current step
Easy Navigation
Takes users directly to the screen where they need to perform their work
When looking for software with online user manuals, some key features to look for include:
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