Human Care
Licensing Solutions

Provide more effective care for vulnerable people by streamlining and automating licensing and regulatory functions around human care. From adult care to behavioral health to child and elder care, our highly configurable human care licensing software solution adapts to your unique needs and workflows.

Modernized Licensing, Better Human Care

Empower the human care providers and facilities that serve the most vulnerable in your community, county or state by modernizing and digitizing the systems behind human care licensing. GL Solutions has channeled more than 25 years of regulatory experience into GL Suite, a GovRAMP Ready comprehensive human care licensing solution designed to meet the security, compliance and operational needs of public agencies. Automate manual processes, increase accuracy, and deliver a better, more efficient experience for providers, caregivers and licensing staff alike.

Functionalities

GovRAMP Ready

Our GovRAMP Ready licensing solution, GL Suite, supports your regulatory agency’s cybersecurity.

  • Ensures regulatory agencies meet federal cybersecurity mandates and safeguard sensitive data.
  • Provides a nationally recognized, standardized approach to evaluate cloud products.

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AI Chatbot

The chatbot offers regulatory agencies a customizable, 24/7 solution to efficiently handle licensing inquiries.

  • Provide instant and accurate answers to routine regulatory questions at any time.
  • Address specific topics and scale services without increasing staff workload.

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Mobile Forms

Use the power and ease of mobile forms to simplify inspections, investigations and more.

  • Enable inspectors to work field tasks on any mobile device.
  • Boost accuracy with GPS-enabled forms that sync to GL Suite.

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Self-Service Websites

Handle basic tasks, such as paying fees or submitting license applications entirely online.

  • Free up staff time to spend on higher-value work and make customers happy.
  • Support two-way communication between end users and agency departments.

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Background Checks

Keep the public safe with GL Solutions’ experience in interfacing with local and federal background check vendors like the FBI.

  • Ensure licensees are free from criminal records that exclude them from approval.
  • Meet data security standards with the CJIS-compliant GL Suite platform.

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Digital Communication

Going paperless is environmentally friendly, economically savvy and secure for your agency.

  • Slash paper use, delivery times and printing and mailing costs.
  • Communicate nearly instantly with electronic applications and renewals.

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Workflow Automation

Automate your processes, storing all relevant information and communication within GL Suite’s secure SaaS platform.

  • Eliminate or reduce repetitive manual tasks for staff through automation.
  • Easily send and track staff work, whether they work in office or remote.

Continuing Education

Support the management, review, certification and maintenance of continuing education requirements.

  • Automatically categorize and calculate hours based on specific agency policies.
  • Ensure an applicant meets agency CE requirements before completing their application or renewal.

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Complaint Intake

Reduce data entry required during intake while leveraging websites to lessen public complaint paperwork.

  • Speed up the process with data entry tools and decrease intake-related work. 
  • Optimize intake procedures with public websites that allow users to report complaints.

Enforcement Investigations

Schedule, assign and track investigations according to your schedule while retaining all information.

  • Launch investigations dictated by priorities and assign cases to investigators. 
  • Track investigations to completion from investigator notes to court appearances.
  • Save all information with the appropriate records in the system.

Robust Reporting

Use GL Suite’s powerful reporting tools to help you visualize information and interact with reports via an integrated dashboard.

  • Customize reporting to best meet agency needs.
  • Query system data and display information in real time with ad-hoc reporting.

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Alerts and Notifications

Applicants and agency staff benefit from GL Suite’s highly configurable, automated alerts and notifications.

  • Notify applicants of approvals or upcoming renewal dates by email and text.
  • Alert agency staff of tasks, such as an applicant review or a complaint notice.

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Third Party Integrations

Interfaces to and from third-party applications support data exchange between your agency and third parties.

  • Seamlessly exchange data with online payments, criminal record checks, information updates, exam scheduling, scoring, administration and more.
  • Interface with GL Suite from other applications with a documented API.

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Invoicing and Payment Processing

Interface with third-party payment processors, like PayPal, to ensure seamless online payment processing.

  • Retain payment history and receipts with confirmation numbers added to applicant records.
  • Integrate invoicing and reconciliation with advanced financial reporting functionality.

Board Meeting Management

Store and manage board meeting information, allowing your staff to generate review materials and agendas in advance.
View upcoming meetings and all records scheduled for review.

  • Automatically update records when meetings end.
  • Automate the production of board meeting packets, compiling all electronic files.

Licensee Verifications

License verification websites give the public access to real-time information about license, location and license duration.

  • Ensure public information appears online, while private information remains with staff.
  • Update information in real time.

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Online User Manuals

Our online user manuals, GL Suite’s Process Guides, lead your agency through your business process steps.

  • Keep track of your progress in the process, even marking where you left off.
  • Ensure completion of each step in a business process, leading to greater accuracy and efficiency.

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Performance Monitoring

Measure, assess, track and respond to organization and team objectives with GL Suite’s performance monitoring.

  • View current performance based on established Key Performance Indicators (KPIs).
  • Analyze supporting data and take corrective action.
  • Create visual representations of performance, highlighting trends with GL Suite’s PowerBI reports.

Centralized Information for Better Tracking

Regulatory agencies that rely on paper forms and disconnected digital systems must struggle with layer upon layer of complexity in their workflows and business processes—not to mention errors. When information exists in multiple places, consistency and accuracy become nearly impossible. The same is true for tracking: following a licensing application or report through such a system is challenging, and doing it transparently is impossible.

GL Suite centralizes all applicant and inspection information, eliminating the need for complicated workarounds, duplicate data and handling paper forms. Community care provider portals allow care providers to input information directly, further reducing data duplication.

With GL Suite, human care agencies achieve greater efficiency and transparent tracking for providers across a range of functions, including home health care licensing, assisted living facility licensing, adult day care licensing, and many more

Automation Enables Simpler Workflows

Digitizing, centralizing and standardizing information throughout your agency doesn’t just eliminate duplicate data and accompanying errors. It also unlocks the ability to automate repetitive processes entirely, streamlining workflows and greatly simplifying the repetitive and tedious manual work that slows agencies down.

By automating everywhere possible, GL Suite further reduces errors and frees up regulatory agency staff to focus on meeting human needs.

Faster License Approvals

Another advantage of digitizing and automating processes: your existing regulatory agency staff process more provider care licenses faster.
By modernizing inefficient and error-prone paper processes, state government agencies work faster and more smoothly, allowing regulatory boards and departments to churn through the backlog and achieve near real-time processing of licenses.

With GL Suite, approval workflows that took days to weeks now take just hours. It’s a stunning advance in capacity and speed.

Mobile Inspections Increase Agility & Capacity

GL Suite enables field inspectors of human care providers to collect inspection data digitally and submit it while still in the field. By eliminating paper forms, GL Suite shortens the time it takes to run inspection processes of community care facilities and completely eliminates the risk of lost paperwork or transcription errors. The mobile application also gives field inspectors much greater agility as they work.

Other features in the GL Suite mobile app:

  • Instantly transmit results to the secure cloud, even when offline.
  • Securely retain data in low or no reception for later upload.
  • Automatically push inspection updates to field inspectors, keeping them up to date while mobile.

With GL Suite’s mobile application, regulatory inspectors for human care licensed facilities gain greater capacity for both scheduled and ad-hoc inspections.

Key Components of a Human Care Licensing System

Discover a transformative approach to modernizing your human care agency—one that guides you step by step through a comprehensive agency transformation process. Our methodology breaks this journey into five distinct phases, starting with defining your agency’s mission and processes and culminating in becoming a model agency.

Download our free white paper, Key Components of a Child Care Licensing System, with actionable insights to help your regulatory agency enhance efficiency, ensure compliance and deliver better outcomes for the populations you serve. Originally created for child care licensing but just as applicable for all human care licensing, this white paper supports every phase of your state government agency’s modernization journey.

Take the first step toward building an exemplary agency that sets new standards for excellence in human care licensing.

Human Care Licensing Solutions FAQs

Which types of human care providers does GL Suite support?

GL Suite supports adult care, behavioral health, elder care, child care, residential programs and other services for vulnerable populations, enabling agencies to license across a broad range of human care sectors.

What key processes does GL Suite automate for human care licensing agencies?

GL Suite automates online license applications, renewals, fee payments, background checks, compliance tracking, continuing-education enforcement, complaint intake and enforcement investigations, reducing manual burden and speeding approvals.
How does GL Suite help agencies improve safety and compliance for human care providers?

GL Suite integrates with federal and local background-check vendors, applies CJIS-compliant security standards and enforces compliance workflows to ensure human care providers meet licensing criteria before granting approval.
What benefits do human care providers experience when using GL Suite?
Human care providers benefit from 24/7 self-service access to submit applications, pay fees, upload documents, track status and receive notifications—providing convenience, transparency and faster turnaround.
How does GL Suite support agency transformation and long-term workflow modernization for human care licensing?
GL Suite offers human care agencies a secure, scalable and highly configurable platform to achieve digital transformation, centralized record-keeping, streamlined processes, better reporting and the ability to adapt to evolving regulations.
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