GL Suite’s digital communication capabilities enable your regulatory agency to streamline communication with licensees, businesses, board members and staff by automating notifications for key events and document distribution within the GL Suite app. A communication center retains and displays a history of all messages between your regulatory agency and licensees in chronological order. Attach messages to a licensee’s particular license requirement to keep the messages in context. Your licensees receive automated notifications alerting them to communication waiting in the licensee portal.
Tailor GL Suite to send notifications—email and text—to licensees; choose to notify licensees of pending renewals, missing requirements and complete applications, for example. In addition, the system alerts regulatory agency staff to any new incoming communication, with the option to select their communication preferences.
An online portal helps to support ongoing communication, such as submitting plans and revisions, along with managing public inquiries. Automatically route those messages to the correct staff queue, such as your agency’s licensing specialists or investigations staff.
Our licensee portal chat feature supports digital communication between the licensee and regulatory agency staff
– also storing those communications in the app.
Benefits of our alerts and notifications functionality include:
AI Chatbot
A built-in chatbot powered by AI assists users.
SMS/Text Messaging
Opt-in alerts for license renewals, application updates or compliance actions.
Online Portal Alerts
Notifications to your staff viewable upon user login into our client GL Portal.
When looking for software with digital communication, some key features to look for include:
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