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3 Legislative Actions Affecting Your State Agencies

3 Legislative Actions Affecting Your State Agencies

New state rules and regulations force your regulatory agency to constantly pivot—as you align your complex business processes with these legislative updates. Discover some of the latest legislative changes—and opportunities—confronting your agency. And learn how to...

5 Steps to Mature in Your Agency Communications

5 Steps to Mature in Your Agency Communications

How well does your regulatory agency communicate—both externally with the public and internally with staff?  Review the following five steps and see where your agency falls. Then learn how to level up your agency’s communications. Step 1: Communicate your vision In...

Why Modernization is Just the Start

Why Modernization is Just the Start

The Difference Between Agency Transformation and Agency Modernization The American Rescue Plan Act provides funds and highlights the need to modernize regulatory software. And as a regulatory agency you strive to modernize the way you serve the public, as well as the...

Is your regulatory agency striving to be the best?

Is your regulatory agency striving to be the best?

What motivates regulatory leaders to improve their agency? And what does the ultimate agency look like?  Learn why leaders choose to transform their agency, as well as the resources they use on their journey towards a model agency. Tip: Take our quick Optimal Agency...

How to become a model regulatory agency

How to become a model regulatory agency

What phase is your agency in? Take our quiz to discover your agency’s phase of development towards a model agency. And ask for our Agency Transformation Guide for a simple roadmap to get you from one phase to the next. Five phases of an optimal agency The five phases...

Logging in Made Easy: Open ID

Logging in Made Easy: Open ID

Q: We receive a lot of calls from users who forget their credentials/security answers to our websites. What can we do to better support them? A:  Many regulatory agencies handle a high volume of calls—with a significant portion of those calls involving login issues....