Blog
Tips for Retaining and Recruiting your Regulatory Workforce
Workforce issues continue to challenge state leaders, especially in the last few years. The recently released 2022 State CIO Survey, The People Imperative, from the National Association of Chief Information Officers (NASCIO) confirmed that ever-present issue. NASCIO...
3 Legislative Actions Affecting Your State Agencies
New state rules and regulations force your regulatory agency to constantly pivot—as you align your complex business processes with these legislative updates. Discover some of the latest legislative changes—and opportunities—confronting your agency. And learn how to...
5 Steps to Mature in Your Agency Communications
How well does your regulatory agency communicate—both externally with the public and internally with staff? Review the following five steps and see where your agency falls. Then learn how to level up your agency’s communications. Step 1: Communicate your vision In...
3 Regulatory Leaders Share Agency Optimization Strategies
We gathered the essential tips from three regulatory leaders to optimize your regulatory agency. Learn from Dennis Seavers, Executive Director of the North Carolina Board of Barber Examiners, Amy S. Westermann, Chief Counsel for the State Tax Commission of Missouri...
Why Modernization is Just the Start
The Difference Between Agency Transformation and Agency Modernization The American Rescue Plan Act provides funds and highlights the need to modernize regulatory software. And as a regulatory agency you strive to modernize the way you serve the public, as well as the...
State government application modernization under stress
2022 State CIO Application Modernization Report The National Association of State Chief Information Officers (NASCIO) conducted a study during 2022 on the topic of state government application modernization. The study included an online survey and individual...
Is your regulatory agency striving to be the best?
What motivates regulatory leaders to improve their agency? And what does the ultimate agency look like? Learn why leaders choose to transform their agency, as well as the resources they use on their journey towards a model agency. Tip: Take our quick Optimal Agency...
The Great Resignation’s Impact on Regulatory Agencies
How a Declining Workforce Impacts Agency Staff and Those They Serve According to the Rockefeller Institute of Government only the government and the leisure and hospitality sector now consistently see actual declines in workers. “What’s more,” according to the...
How to become a model regulatory agency
What phase is your agency in? Take our quiz to discover your agency’s phase of development towards a model agency. And ask for our Agency Transformation Guide for a simple roadmap to get you from one phase to the next. Five phases of an optimal agency The five phases...
Logging in Made Easy: Open ID
Q: We receive a lot of calls from users who forget their credentials/security answers to our websites. What can we do to better support them? A: Many regulatory agencies handle a high volume of calls—with a significant portion of those calls involving login issues....