Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
Renewal season opens, and thousands of licensees log in on the same morning. Your licensing portal slows, the call queue fills and staff spend the day apologizing instead of processing applications. A week later, your state CIO asks for proof that your vendor's cloud...
Key Considerations for AI Use at Regulatory Agencies State regulatory leaders must address several operational considerations when implementing AI at their agency. Karl Kopper, Agency Information Security Officer at the California State Transportation Agency...
In October, the Knee Regulatory Research Center released its 2026 Annual Licensing Database Snapshot, providing a nationwide overview of occupational licensing requirements for policymakers and regulators. The report offers insight into state licensing requirements,...
A new National Association for Regulatory Administration white paper advocates smart child care regulation over cycles of deregulation and stricter rules. According to NARA, “smart regulations preserve essential health and safety protections while directing oversight...
New 2026 Licensing Database Gives Regulators a State-by-State Benchmark The Knee Regulatory Research Center announced the release of their updated 2026 Annual Licensing Database Snapshot on October 19. For each state, the database includes updated licensing...
Agencies Can No Longer Measure Success by Activity Alone Regulatory agencies face increasing demand, along with staffing constraints. Yet many still measure success through budgets, staffing levels and assigned workload. Those metrics explain available resources but...
How licensing, permitting and enforcement agencies turn "enterprise" thinking into fewer systems, lower costs and one consistent experience for the public A legislative aide asks how many professionals hold credentials from more than one board. That simple question...
Modern regulatory agencies embed compliance directly into workflows rather than relying on manual reviews, post-process audits and after-the-fact corrections. Regulatory agencies already understand their compliance responsibility. The real question: why systems force...
The North Carolina State Lottery Commission recently awarded GL Solutions a contract to modernize existing processes with a single system of record for all licensing, compliance, and enforcement activities of its regulatory arm. The commission selected GL Solutions’...
