Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
The Suffolk County Police Department recently selected GL Solutions to deliver a modern pistol permitting system to replace the current legacy platform that supports both the SCPD, as well as the Suffolk County Sheriff’s Office. GL Solutions produces GL Suite,...
State agencies and regulatory boards face a productivity problem, not a workload problem. Taxpayers fund people, not paperwork. Yet, across government, highly trained professionals spend countless hours routing applications, managing regulatory workflows and...
Discover How Your State Compares Learn how your state compares in the latest release of the State Childcare Regulations Database. The 2026 edition presents childcare regulations by state, organizing the data by facility, supervision and professional regulations. We...
A licensee with a visual impairment tries to renew her credentials online. The form fields lack labels. Her screen reader cannot interpret the page. She calls your office for help, joins a queue and waits. This scenario plays out across state regulatory agencies every...
Fireworks Laws Quick Facts Number of states permitting most consumer fireworks: 29 Number of states restricting aerial fireworks: 18 Number of states regulating at county level: 3 Number of states banning sales: 1 According to the American Pyrotechnics Association,...
5 Principles for Building Regulatory Resilience Almost every major regulatory improvement comes with a story, often involving failure, such as a breach, scandal, controversy or major enforcement action. To build resilience and prevent public failures, high-reliability...
The person applying for a professional license doesn’t see your agency's workflow. They see a website. They see a form. They see whether the process respects their time, accommodates their language and works on the device in their pocket. When it does, trust in your...
State regulatory agencies don't need a strategy document to feel the pressure of an outdated system. They experience it every day. A license application enters the queue; data arrives in fragments; inconsistencies hide in plain sight and staff spend hours stitching...
Your license application volume grew again last year, but your staffing did not. Your legislature delivered a flat budget while constituents expect faster digital services. And somewhere in the queue, a license that should have cleared two weeks ago still waits for...
