Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
A licensee with a visual impairment tries to renew her credentials online. The form fields lack labels. Her screen reader cannot interpret the page. She calls your office for help, joins a queue and waits. This scenario plays out across state regulatory agencies every...
Fireworks Laws Quick Facts Number of states permitting most consumer fireworks: 29 Number of states restricting aerial fireworks: 18 Number of states regulating at county level: 3 Number of states banning sales: 1 According to the American Pyrotechnics Association,...
5 Principles for Building Regulatory Resilience Almost every major regulatory improvement comes with a story, often involving failure, such as a breach, scandal, controversy or major enforcement action. To build resilience and prevent public failures, high-reliability...
The person applying for a professional license doesn’t see your agency's workflow. They see a website. They see a form. They see whether the process respects their time, accommodates their language and works on the device in their pocket. When it does, trust in your...
State regulatory agencies don't need a strategy document to feel the pressure of an outdated system. They experience it every day. A license application enters the queue; data arrives in fragments; inconsistencies hide in plain sight and staff spend hours stitching...
Your license application volume grew again last year, but your staffing did not. Your legislature delivered a flat budget while constituents expect faster digital services. And somewhere in the queue, a license that should have cleared two weeks ago still waits for...
Regulatory inspectors spend most of their time in the field, far from the office and from the data systems that inform their work. When they carry outdated information onto a job site or when they return to headquarters with a clipboard full of handwritten notes, the...
The Arizona Department of Public Safety awarded GL Solutions a contract to modernize licensing and permitting systems. The company’s GL Suite regulatory software provides AZDPS with a centralized system to manage licensing and regulatory activities more efficiently....
Fraud Prevention Toolkit for Modern Regulation A new fraud prevention white paper from the National Association of Regulatory Administration provides guidance to regulatory agencies on making fraud prevention a key component of effective governance. “From clear...
