by Marketing | Jun 17, 2022 | Blog, Implementation, Licensing and Permitting, Modernization, Specialized Solutions
Q: We receive a lot of calls from users who forget their credentials/security answers to our websites. What can we do to better support them? A: Many regulatory agencies handle a high volume of calls—with a significant portion of those calls involving login issues....
by Marketing | May 31, 2022 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization
GL Solutions interviewed Amy Westermann Chief Counsel for the State Tax Commission of Missouri for our series on how to eliminate paper at your licensing agency. Discover the challenges they encountered, as well as the resulting long-term benefits. Q. Working in a...
by Marketing | May 17, 2022 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization
Digitize your agency for 24/7 service The COVID pandemic changed the way regulatory agencies work. More than ever before, licensing agencies need the ability to work from home. A recent survey shows many government employees continue to telework; the latest data...
by Marketing | May 10, 2022 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization
6 ways software keeps your licensing agency afloat The COVID pandemic, along with the resulting Great Resignation, caused widespread staffing shortages across the U.S.—including at licensing agencies. Keep your staff from drowning in their work, with these six...
by Marketing | Apr 22, 2022 | Implementation, Industry Expertise, Licensing and Permitting, Modernization, Newsletter
Q: Our agency spends a lot of staff time manually sending out notifications to licensees by mail. How can we automate the process? A: As your agency knows, sending notifications out manually to licensees takes a lot of staff time to complete. To operate more...
by Marketing | Mar 30, 2022 | Industry Expertise, Modernization, News
Ohio healthcare systems lowers hiring age to 16 to address workforce gaps Mount Carmel Health Systems in Columbus, Ohio, lowered the hiring age of their workers from 18 to 16 to help with recruiting. According to Rachel Barb, the health system’s regional...
