It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable child care licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike.

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

6 ways software keeps your licensing agency afloat

The COVID pandemic, along with the resulting Great Resignation, caused widespread staffing shortages across the U.S.—including at licensing agencies. Keep your staff from drowning in their work, with these six software solutions.

  1. Web portals: Web portals enable licensees to complete work themselves, eliminating the need for staff to help. If someone needs to renew their license, for example, let them log into a self-service website and renew the license by themselves.
  2. Workflow dashboards: Workflow dashboards help your staff work more independently, giving them a list of tasks to complete. And dashboards support a manger’s workload, by reducing the time they spend directly overseeing employees.
  3. Paperless office: Eliminate paper at your licensing agency, like paper applications and renewals. Self-service websites help you automate these processes, saving your staff time.
  4. Mobile-friendly website: Make your agency’s website mobile friendly—to enable people to use your site on the go. In addition, a mobile optimized website means fewer calls and emails with complaints about the ease-of-use of the site.
  5. User guides: Integrate user guides into your software application. These user guides guide your new staff step-by-step through your agency’s recurring business processes. And the guides ensure that current staff follow the process each time.
  6. Employee metrics: Track employee metrics, using a role-based system, to gauge the productivity of an employee, a team and a department. Reviewing metrics provides clarity around your team’s strengths, along with areas to improve.



Workflow dashboard

Workflow dashboard example

Provider portal Dashboard

Provider portal dashboard example

Run, Grow and Adapt

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GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at 800.930.1193 or email us at

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