by Sam Hardin | Feb 17, 2025 | Blog, Industry Expertise, Licensing and Permitting, Online User Manuals - Process Guides, Self-Service Websites
Effective public complaint management serves as the backbone of trust between your regulatory agency and the communities you serve. When handled efficiently, complaints transform into valuable opportunities to improve operations, address systemic issues and...
by Sam Hardin | Feb 5, 2025 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Robust Reporting
Your regulatory agency processes numerous forms and payments daily, and while this is a routine function, challenges such as incorrect payment amounts and inaccurate form submissions cause inefficiencies. These issues, if left unchecked, lead to wasted resources,...
by Renee Moseley | Jan 7, 2025 | Blog, Case Management, Child Care Licensing, Continuing Education, Firearms Permitting, Industry Expertise, Licensing and Permitting
Like previous years, regulatory leaders in 2024 shared an interest in improving their agencies—from using artificial intelligence to modernizing regulatory systems to understanding accessibility requirements. In addition, leaders aimed to keep their regulatory...
by Renee Moseley | Dec 30, 2024 | Alerts and Notifications, Blog, Case Management, Child Care Licensing, Digital Communication, Firearms Permitting, Industry Expertise, Licensing and Permitting, Modernization, Specialized Solutions
Regulatory agencies today face increasing complexity in managing operations, keeping pace with policy changes and delivering efficient public services. Selecting the right regulatory software solution in 2025 ensures your agency not only meets today’s demands but also...
by Ryan Pedersen | Dec 5, 2024 | Blog, Industry Expertise, Integrated Guidance, License Verification Website, Licensing and Permitting, Self-Service Websites
What happens when your agency experiences a spike in calls or mail? Do staff feel overwhelmed? Inquiries from the public and staff, especially during peak renewal periods, consume a great deal of time. A public website offers the most efficient method for managing the...
by Sam Hardin | Oct 22, 2024 | Background Checks, Blog, Integrated Guidance, Licensing and Permitting
To keep the public safe, your agency performs background checks on potential licensees. These background checks, however, take up staff time, especially if you lack an automated background check process. Manual data entry is slow and prone to error. Public safety also...
