Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
People often wonder whether they can lead, at least in part because we make leadership seem like an advanced or rare talent. We hold ourselves up to heroic figures and think, “I could never be like that. I’m not that alpha-kind of person.” At the most basic level,...
Your agency sends and receives correspondence, like email and letters, and needs to save and file it. Do you lack the tools needed to accomplish this efficiently? Do staff lose important correspondence due to ineffective storage? Tracking correspondence prevents...
Your agency sends and receives many emails, including notifications like renewals that must go out on schedule. Do your staff miss important deadlines when reminder notices go out late? Automated notifications prevent common problems: Staff miss important deadlines....
Before revoking a license or expiring an application, your agency likely sends out first, second and third notices. Does your agency send these notices out manually? If so, you know this takes time, with no ability to track notices already sent. To operate...
Does your agency send out notifications manually? If so, you know how much staff time this requires. To operate efficiently, a system should allow users to use automated email notifications. Use automated, scheduled emails to help prevent the following common problems...
Your agency sends and receives countless emails every month, including notifications that must go out on schedule to hit important deadlines, such as renewals. Does your current system fail to support automatic or scheduled notifications? Common consequences of that...
You need to share important information with other departments, but your system isn’t set up to make this easy. Common consequences of that struggle include Your staff spend time manually updating records or uploading documents for other agencies. Your staff spend...
