Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
Modern licensing tools support your regulatory agency, improving the efficiency and effectiveness of state and local government. In turn, local economies receive a boost—better tackling workforce shortages and serving constituents. While modern licensing tools bring...
Asking a busy licensing official to think about licensing software can be like asking a firefighter to discuss new equipment while battling a blaze. Sure, that new ladder truck might come in handy a few months from now. But … the house is on fire! Not only are...
Is your state a member of StateRAMP? Why should a state join StateRAMP? “State participation in StateRAMP is essential for safeguarding sensitive cloud-based data, given the heightened risk of cyberattacks on cloud applications,” according to Jessica Kashary,...
Mont. CIO on the Biggest Threat to State Government from Generative AI Montana CIO and co-chair of the National Association of State Chief Information Officers’ Generative AI Working Group, Kevin Gilbertson, shares the benefits and challenges of generative AI. On the...
COVID changed the way we work—including how child care licensing agencies function. The pandemic showcased the need for new ways to serve the public, shifting from in-person to online services. Agencies adapted to remote work, multiple locations, and for some,...
Chief Technology Officer for the Arizona Medical Board Pushpa Gregory shares tips for making changes in an interview with GL Solutions. “Our staff in the agency have seen so many improvements over these years with all the automation. Their expectations are pretty...
Over the years, I’ve taken an interest in engagement, partly for obvious professional reasons and partly because, well, I find people interesting. Here are some suggested tools, resources and thoughts related to engagement: Gallup and the Q12 Gallup does a nice job of...
Arizona Barbering and Cosmetology Board's Executive Director Frank Migali shares the return on investment of positive customer experiences and how he validates the success of changes at his agency in an interview with GL Solutions. GL: Can you share a change or...
If anyone deserves labor-saving technology, it’s licensing specialists with child-services agencies. There are so many demands on their time they often struggle to keep up with work. But if they make a mistake, a child could be placed in a dangerous foster home or...
