Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
Your staff likely spends time each month preparing for agency board meetings. What happens when your current system fails to help plan and schedule board meetings efficiently? A board meeting management business process offers a solution, enabling staff to fully...
GL Solutions’ newsletter features a Q&A with a representative of one of the company’s client agencies. Responses can be edited for clarity and brevity. We spoke with Pushpa Gregory, application development manager for the Arizona Medical Board. Q: What does your...
Overwhelmed by public inquiries? Members of the public and licensees call and write to your agency routinely, and handling this work can consume a large number of staff hours. A public website offers the most efficient method for handling such inquiries. Public...
People often wonder whether they can lead, at least in part because we make leadership seem like an advanced or rare talent. We hold ourselves up to heroic figures and think, “I could never be like that. I’m not that alpha-kind of person.” At the most basic level,...
Your agency regularly receives forms and payments. Sometimes, you receive incorrect payment amounts and incorrect form information. Tracking and data visualization can help your agency diagnose and solve the underlying problems. Tracking, visualization solve common...
Your agency sends and receives correspondence, like email and letters, and needs to save and file it. Do you lack the tools needed to accomplish this efficiently? Do staff lose important correspondence due to ineffective storage? Tracking correspondence prevents...
Your agency sends and receives many emails, including notifications like renewals that must go out on schedule. Do your staff miss important deadlines when reminder notices go out late? Automated notifications prevent common problems: Staff miss important deadlines....
Before revoking a license or expiring an application, your agency likely sends out first, second and third notices. Does your agency send these notices out manually? If so, you know this takes time, with no ability to track notices already sent. To operate...
Does your agency send out notifications manually? If so, you know how much staff time this requires. To operate efficiently, a system should allow users to use automated email notifications. Use automated, scheduled emails to help prevent the following common problems...
