Modernize How Your Agency Handles Public Inquiries

Do phone calls and emails from the public and licensees bog down your staff? Every day, your regulatory agency receives a constant stream of questions—about licensing status, application progress, provider locations and more. Each request pulls your team away from the work that matters most.

The good news? Today’s public websites offer an efficient, secure and user-friendly way to handle these inquiries—without overloading your staff. By putting key information online, you reduce incoming calls, speed up service and empower your team to focus on high-priority tasks.

Public Websites Solve Everyday Problems

Modern, well-designed websites solve many of the challenges your state government agency faces every day. They help to transform how you serve the public and manage internal workflows.

• Reduce Call Volume: A large portion of incoming calls involve repeat questions—licensing verification, application updates or eligibility requirements.  Eliminate the need for those calls with clear, searchable web pages. The public finds answers instantly, day or night.
• Eliminate Manual Responses: Staff no longer need to write individual emails or answer phones for routine status updates. A public-facing system delivers the information automatically, accurately and on demand.
• Prioritize Critical Work: Instead of answering the same questions over and over, your team shifts attention to critical tasks—like improving policy, conducting inspections or responding to complex issues.
• Prevent Staffing Bottlenecks: Agencies often try to solve public demand by adding headcount. With the right digital tools, improve response times without increasing your workforce.
• Deliver 24/7 Service: A good public website serves as your virtual front desk—open 24/7, easy to navigate and always up-to-date. Members of the public feel supported, even after hours.

How Public Websites Improve Agency Performance

Websites create a smarter, more capable operation.

• Empower the Public: Let people look up licensing status, track applications, and find providers without waiting for a callback. They feel more in control and less frustrated.
• Support Your Team: Staff spend less time on repetitive tasks and more time on strategic work. Job satisfaction increases when teams feel effective and supported.
• Maintain High Service: With fewer phone calls and emails to handle, staff easily manage demand—no need to hire additional support.
• Provide Accessible Information: Build public trust with accurate information posted online.

Automation: A Game-Changer for State Agencies

State regulatory agencies across the country now face increasing pressure to do more with fewer resources. Automation gives you the edge to meet that challenge head-on.

Why Automation Matters

• Boost Speed and Accuracy: Automated systems deliver real-time data with minimal human error. Your agency responds faster and more reliably.
• Scale Without Stress: Whether you serve 10,000 or 1 million users, automated workflows handle the load effortlessly. No more scrambling during license renewal season.
• Reduce Costs Over Time: By cutting down on manual tasks, you reduce operational costs and free up budget for innovation and training.
• Comply With Confidence: Built-in audit trails, status tracking and secure data access ensure compliance and accountability across every process.
• Future-Proof Your Agency: Today’s automation tools evolve alongside regulatory needs. They adapt to changing rules, support new licensing types and integrate with other systems—all without starting from scratch.

Key Features to Look For

When choosing a digital platform or public inquiry system, make sure it includes:

• Dedicated Public Inquiry Pages: Offer clean, mobile-friendly web pages that provide answers without requiring login credentials.
• Access to Status Information: Let users see their licensing status—whether they’re waiting for a license, reviewing an inspection or verifying provider credentials.
• Online License Verification: Allow employers, clients and the public to confirm credentials instantly through a secure lookup tool.
• Application Status Tracking: Show applicants their progress step-by-step, reducing anxiety and inbound questions.
• Customizable Status Pages for Any Process: Whether you’re handling permits, renewals or certifications, choose a software platform that adapts to your agency’s specific workflows.

Modern Tools Make Public Service Easier

By embracing public websites and automation, deliver faster, smarter service while giving your team room to focus on what truly matters. Today’s tools make this transition simple—and powerful.

Built specifically for regulatory agencies, GL Suite offers a comprehensive, flexible platform to automate everyday processes. From public inquiry websites to real-time license status updates, GL Suite lets your agency handle more with less. Automate license verifications, application tracking and document workflows while maintaining full security and compliance. Configure the system to match your regulatory agency needs and processes.