by Marketing | Jul 1, 2023 | Blog, Implementation, Industry Expertise, Modernization, News, Newsletter
Over the years, I’ve taken an interest in engagement, partly for obvious professional reasons and partly because, well, I find people interesting. Here are some suggested tools, resources and thoughts related to engagement: Gallup and the Q12 Gallup does a nice job of...
by Marketing | Jun 19, 2023 | Blog, Industry Expertise, Licensing and Permitting, Modernization
Arizona Barbering and Cosmetology Board’s Executive Director Frank Migali shares the return on investment of positive customer experiences and how he validates the success of changes at his agency in an interview with GL Solutions. GL: Can you share a change or...
by Marketing | Jun 14, 2023 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization, Podcast
Arizona Barbering and Cosmetology Board’s Executive Director Frank Migali shares how he drives successful change at his agency, including his vision of providing “world-class customer care.” One change he made to modernize communications saved his agency $60,000...
by Marketing | May 30, 2023 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization
Chief Technology Officer for the Arizona Medical Board Pushpa Gregory shares tips for successful project management in an interview with GL Solutions. GL: Do you have any tips or tricks to support successful IT projects? Pushpa Gregory: Select the right people to be...
by Marketing | May 23, 2023 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization, Podcast
The Arizona Medical Board’s Chief Technology Officer Pushpa Gregory shares her process for managing IT projects from meeting with leadership to incorporating budgets and involving stakeholders. She offers four tips for successful IT projects. For show notes, as well...
by Marketing | May 17, 2023 | Blog, Industry Expertise, Licensing and Permitting, Modernization
Ala. Home Builders Licensure Board’s IT Manager Suanne Parnell shares her agency’s journey to modernize—from a “forward thinking” board to a shift from paper. She explains why modernization is worth it in an interview with GL Solutions. GL: Can you talk about where...
