It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable child care licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike.

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

Over the years, I’ve taken an interest in engagement, partly for obvious professional reasons and partly because, well, I find people interesting.

Here are some suggested tools, resources and thoughts related to engagement:

Gallup and the Q12

Gallup does a nice job of describing how to measure employee engagement using the Q12 and other tools.

According to Gallup, “there are 12 needs managers can meet to improve employees’ productivity.” The 12 include needs like: In the last seven days, I have received recognition or praise for doing good work.

First Break all of the Rules

I suggest reading First Break All the Rules by Marcus Buckingham.  In the book, Buckingham argues that people are most engaged when they understand what people want from them, have the ability to succeed at those expectations, get coaching to do so, and get feedback from someone who cares.  Buckingham believes that one’s direct manager accounts for most of what we perceive as the opportunity to engage.

Standing at the Edge

More recently, I have been reading another book, Standing at the Edge by Joan Halifax.  Halifax writes, that for one to be engaged, “we must lower ourselves into the waters of the work we want for ourselves and for the world and bring ourselves to the place of fullness, of wholeheartedness in how we serve.”  She points out that engagement begins with vulnerability, a willingness to be with your work wholeheartedly.

Engagement is not something done to us

Together, Buckingham and Halifax point to the truth of all relationships and experiences – engagement occurs when there is both external opportunity and inner receptivity.  Most people need a person or situation that invites growth and participation.  At the same time, the invitee needs to be willing to accept the invitation.  Engagement is not something done to us.  There is no workplace that can force a person to be engaged.  Instead, there are workplaces that provide an invitation through coaching, tools, feedback, etc.  That invitation to learn and grow needs to be voluntarily accepted by a person with curiosity, passion and energy.

Where will you find the passion to do your best?

I ask for you to consider wholeheartedly accepting the invitation for engagement.  How can you rekindle curiosity about your work?  Where will you find passion to do your best for your clients?  When you lose focus and intensity, how will you rekindle your drive?

A project, a manager and a workplace are nothing more than forums that invite you to be your best.  Whether or not we embrace the invitation with our hearts, minds and bodies is our choice alone.

Bill Moseley, CEO GL Solutions

Run, Grow and Adapt

Subscribe to our newsletter to receive the latest regulatory news delivered to your inbox each week.

GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at 800.930.1193 or email us at hello@glsolutions.com.

Want to stay up to date?

Join our mailing list to receive the latest news and solutions for regulatory agencies.

You have Successfully Subscribed!