Like all regulatory environments, those that safeguard children and vulnerable adults depend on a constant, structured flow of information. Regulatory agencies must communicate seamlessly—not only internally but also with each other, the public and critical third-party vendors. Licensing officials engage in regular exchanges of data with vendors who manage background checks, fingerprint scanning and payment processing. They also send and receive real-time updates from other government systems that track eligibility, benefits and investigative records. These interfaces not only help agencies comply with rules—they protect lives.
When your regulatory agency bears responsibility for protecting human health, safety and dignity, you must prioritize fast and accurate communication. That communication increasingly happens through software systems—automatically and securely.
Modern licensing platforms include powerful interfaces that automate the transfer of critical data. These interfaces connect licensing systems with other internal government systems, external service providers, and even the public. By removing manual steps, you reduce delays, eliminate human error and ensure that everyone involved acts on current, verified data.
Whether licensing a child care center, a home health provider or a long-term care facility, your regulatory staff depend on reliable data flows. Interfaces help to make that happen.
In the human care space, interfaces generally fall into these categories: payment processors, various types of background checks and checks for open investigations, complaints, enforcement and more.
Automated information-sharing improves performance across the regulatory landscape. For licensing agencies, these benefits include:
Interfaces operate as secure digital bridges. Each one facilitates structured, scheduled data exchanges between a licensing system and a partner system—whether that’s a government database, a vendor application or a public information site.
Interfaces flex to meet your agency’s unique requirements. Modern regulatory software customizes each interface to move specific fields of information on the schedule that makes sense for the task.
GL Solutions designs and deploys interfaces for state licensing agencies across the country. The examples highlight the structure and technology used for child care agencies, along with human care service providers, including residential long-term care homes, home health aides, behavioral health clinics and more.
The system identifies individuals added as a resident, affiliate, or owner for a foster care or child care facility where a check has not been completed for the individual against the state’s child abuse registry. The interface both sends and receives data. GL Suite automatically compiles a list of the individuals and sends it to a third-party state agency, a department of children and families. The third party runs the list of individuals against the registry and updates the list to identify the results of the check. Additionally, for any matches, the third party creates prohibition letters to send to the provider. GL Suite automatically grabs the updated list and any prohibition letters and updates records in the system to identify the results of the check. If a match occurs, the related prohibition letter uploads to the record automatically.
When a new employee is added to a healthcare provider, the system automatically creates a requirement for a background check; the background check includes several components, such as a criminal history check and a fingerprint check. A portion of the background check includes running the individual against a national sex offender public site. The system identifies records where the sex offender check part or “piece” of the overall background check hasn’t been completed and compares those records to the national sex offender public site. If any potential matches are found, the system automatically imports the matched data to the individual’s record in GL Suite for agency staff to review during the background check process.
A pair of interfaces connect one state’s child care licensing system with an investigation platform. The licensing team uses the information to open or update investigations, initiate enforcement actions and ensure providers remain in compliance. Meanwhile, the licensing system sends updated provider statuses back to a human rights system on a set schedule, keeping investigators informed about license changes or conditions.
While many agencies handle both licensing and investigations, the above example applies to those that do not. GL Suite regulatory software supports both licensing and investigations modules in one system—with no interfacing required.
The licensing system sends daily updates on provider license status to the state’s Medicaid eligibility system. This confirms that providers receiving Medicaid funds maintain valid credentials. GL Solutions configures the interface to export data to a secure location; the eligibility system pulls the data—automatically and without human intervention.
A two-way interface allows seamless integration with background check vendors. When a provider submits a licensing application, for example, the system sends their contact information to that vendor for vetting.
Licensing systems must often integrate with state treasury or finance departments to process application and renewal fees. GL Solutions builds interfaces that allow applicants to pay securely through the state’s financial gateway. Once payment occurs, the licensing system updates the provider’s record automatically, enabling immediate processing and reducing the risk of lost paperwork or misapplied funds.
GL Solutions partners with state licensing agencies to modernize how they regulate and protect vulnerable populations. Our child care and human services licensing solutions feature automated, configurable interfaces that streamline your workflows, minimize risk and support your mission to serve the public with integrity and speed.
Our experienced team builds software that grows with your agency—no matter how complex your requirements. Let us help you transform how your agency shares information, engages with partners, and fulfills its regulatory mandate.
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Explore how GL Solutions helps agencies modernize operations with our Child Care Licensing Solutions and Human Care Licensing Solutions. Contact us today to discuss how we can help your regulatory agency.
Sam Hardin, Chief Revenue Officer, joined GL Solutions in 2020 with a background in operations management. He is passionate about leadership, enhancing company culture and personal/professional growth. Sam studied business management throughout his undergraduate and graduate studies.
