Self-service websites support regulatory agency staff workflow and efficiency, by enabling licensees to access information 24/7.
GL Suite’s self-service portal provides licensees and the general public with a secure and user-friendly environment to efficiently perform essential tasks, 24/7. Users manage profiles, reset passwords, submit and renew applications, upload documents, find answers and communicate in real time with agency staff. Built with robust security features, the online portal ensures safe access to all licensing and permitting functions, including multi-factor authentication for enhanced protection and single-sign on for increased efficiency and use.
Self-service websites ensure a seamless user experience while maintaining strict data security protocols, including integration with Azure AD B2C, offering several sign-up and sign-in methods for stakeholders. Integrating with social identity providers, like Facebook, Google and LinkedIn, as well as standard identity protocols like OAuth 2.0 and OpenID Connect, simplifies authentication and automates password management.
GL Solution’s self-service portal incorporates multiple security measures to ensure secure interactions. Strong network security, for example, means all communications between users and the server are encrypted.
In addition, single sign-on allows users to access multiple applications or services with one set of login credentials, enhancing convenience and security by reducing the number of passwords users need to manage.
Other important features include tracking applications and complaint statuses, along with managing licensee information.
GL Solutions’ self-service websites Integrate with OpenID providers like
Google and Facebook for secure, simplified login.
Benefits of self-service websites include:
Bi-directional Communication
Supports interaction between government agency staff and public users, enhancing engagement and support
Automated Password Management
Easy-to-use public-facing password management features, including resets, expiration notifications and security questions.
24/7 Access
24/7 online access for public and licensees to applications, verifications and other vital agency services.
When considering regulatory agency software with self-service websites, some key features to look for include:
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