Case Management Solutions

Fully automate your claims management process. Our configurable case management application adapts to your regulatory agency’s unique needs and workflows.

Transform Your Case Management

GL Suite modernizes your case management system, allowing your regulatory agency to better manage and automate every aspect of case management and enforcement, including streamlining complaint intake, scheduling enforcement investigations, optimizing case management, ensuring accurate compliance and managing appeals.

Functionalities

Self-Service Websites

Handle basic tasks, such as paying fees or submitting applications and renewals entirely online.

  • Free up staff time to spend on higher-value work and make customers happy.
  • Support two-way communication between end users and agency departments.

Complaint Intake

Reduce data entry required during intake while leveraging websites to lessen public complaint paperwork.

  • Speed up the process with data entry tools and decrease intake-related work. 
  • Optimize intake procedures with public websites that allow users to report complaints.

Enforcement Investigations

Schedule, assign and track investigations according to your schedule while retaining all information.

  • Launch investigations dictated by priorities and assign cases to investigators. 
  • Track investigations to completion from investigator notes to court appearances.
  • Save all information with the appropriate records in the system.

Workflow Automation

Automate your processes, storing all relevant information and communication within GL Suite’s secure SaaS platform.

  • Eliminate or reduce repetitive manual tasks for staff through automation.
  • Easily send and track staff work, whether they work in office or remote.

Robust Reporting

Use GL Suite’s powerful reporting tools to help you visualize information and interact with reports via an integrated dashboard.

  • Customize reporting to best meet agency needs.
  • Query data in the system and display information in real time with ad-hoc reporting.

Third Party Integrations

Interfaces to and from third-party applications support data exchange between your agency and third parties.

  • Seamlessly exchange data with online payments, criminal record checks, information updates, exam scheduling, scoring, administration and more.
  • Interface with GL Suite from other applications with a documented API.

Reminders and Notifications

Applicants and agency staff benefit from GL Suite’s highly configurable, automated alerts and notifications.

  • Notify applicants of approvals or upcoming renewal dates by email and text.
  • Alert agency staff of tasks, such as an applicant review or a complaint notice.
  • Automate your business processes and eliminate paper mailings.

Performance Monitoring

Measure, assess, track and respond to organization and team objectives with GL Suite’s performance monitoring.

  • View current performance based on established Key Performance Indicators (KPIs).
  • Analyze supporting data and take corrective action.
  • Create visual representations of performance, highlighting trends with GL Suite’s PowerBI reports.

Digital Communication

Going paperless is environmentally and economically savvy for your agency.

  • Slash paper use, delivery times and printing and mailing costs.
  • Communicate nearly instantly with electronic applications and renewals.
  • Keep communications secure to meet data retention requirements.

Online User Manuals

Our online user manuals, GL Suite’s Process Guides, lead your agency through your business process steps.

  • Keep track of your progress in the process, even marking where you left off.
  • Ensure completion of each step in a business process, leading to greater accuracy and efficiency.

Licensee Verifications

License verification websites give the public access to real-time information about license, location and license duration.

  • Ensure public information appears online, while private information remains with staff.
  • Update information in real time.

Background Checks

Keep the public safe with GL Solutions’ experience in interfacing with local and federal background check vendors like the FBI.

  • Ensure licensees are free from criminal records that exclude them from approval.
  • Meet data security standards with the CJIS-compliant GL Suite platform.

Board Meeting Management

Store and manage board meeting information, allowing your staff to generate review materials and agendas in advance.
View upcoming meetings and all records scheduled for review.

  • Automatically update records when meetings end.
  • Automate the production of board meeting packets, compiling all electronic files.

Invoicing and Payment Processing

Interface with third-party payment processors, like PayPal, to ensure seamless online payment processing.

  • Retain payment history and receipts with confirmation numbers added to applicant records.
  • Integrate invoicing and reconciliation with advanced financial reporting functionality.

Continuing Education

Support the management, review, certification and maintenance of continuing education requirements.

  • Automatically categorize and calculate hours based on specific agency policies.
  • Ensure an applicant meets agency CE requirements before completing their application or renewal.

Streamline Your Workflow;
Supercharge Your Capacity

Your regulatory agency manages a heavy and diverse workload: every investigator must manage numerous cases, often across a variety of professions. With such a varied caseload spread across various boards and divisions, the contact points and unique procedures create a seemingly infinite combination of case management workflow possibilities.

GL Suite empowers government agencies to streamline, simplify and automate – reducing the number of workflows and eliminating much of the manual “busy work” required to keep those workflows and systems afloat.

GL Suite is a premiere case management solution that delivers real value:

  • Lower costs
  • Greater efficiency
  • Improved workflows
  • Better customer service

Automate Case Management

Enforcement actions create many pieces of information over time, leading to a complicated and cluttered paper trail that makes it hard for case managers and investigators to follow correct business processes and workflows, especially with repeated enforcement actions.

The cloud-based case management system in GL Suite automatically stores and tracks this information in one central repository, tying it to relevant records and giving your regulatory agency staff near-instant access to all information about a licensee. Powerful project management automations enable the GL Suite platform to automatically create email alerts and notifications, provide case-status reports and track outcomes, keeping your team on time and on track.

Maintain Order with Board Meetings & Hearings Management

GL Suite enables regulatory agencies to better manage board meetings and hearings through powerful information and document management tools. With GL Suite you can:

  • Store and manage board meeting information
  • Generate review material and agendas
  • See the records scheduled for review in an upcoming meeting
  • Automate the production of board meeting packets
  • Plus, when a regulatory board meeting or hearing ends, GL Suite can be configured to automatically update records.

Key Components of a Case Management System

Discover the four essential components of a case management system in this free white paper, guided by insights from a seasoned expert in the field. A robust and efficient case management solution can transform the way your government agency operates, delivering streamlined processes, enhanced efficiency and significant cost savings, all while reducing reliance on paper-based systems.

By implementing the right solution, you can effectively manage cases, improve interdepartmental collaboration and achieve better outcomes for both your regulatory agency and the community it serves. Learn more about the core elements of a successful case management system and unlock its full potential to drive operational excellence.

GL Solutions Regulatory Newsletter 02.20.2025

GL Solutions Regulatory Newsletter 01.23.2025

Read the latest news and solutions for regulatory agencies in GL Solutions’ weekly newsletter. Our featured stories: North Dakota Awards GL Solutions Statewide Licensing Contract 8 Ways to Cut Rising Costs of AI at Your Regulatory Agency Nevada State Fire Marshal on...

North Dakota Awards GL Solutions Statewide Licensing Contract

North Dakota Awards GL Solutions Statewide Licensing Contract

Kalispell, Mont. —January 22, 2025 GL Solutions, a leading regulatory software provider, has been awarded a statewide contract for licensing systems in North Dakota. The award designates GL Solutions as one of four authorized providers of licensing systems in the...

2024 Top 10 Regulatory News Stories

2024 Top 10 Regulatory News Stories

Like previous years, regulatory leaders in 2024 shared an interest in improving their agencies—from using artificial intelligence to modernizing regulatory systems to understanding accessibility requirements. In addition, leaders aimed to keep their regulatory...

Essential 2025 Tech Trends for Your Regulatory Agency

Essential 2025 Tech Trends for Your Regulatory Agency

Regulatory agencies today face increasing complexity in managing operations, keeping pace with policy changes and delivering efficient public services. Selecting the right regulatory software solution in 2025 ensures your agency not only meets today’s demands but also...