What does a model agency look like?

A model agency harnesses their experience and talents to continuously improve. Their system gathers data, provides insights and measures performance improvements—automatically. A model agency reviews reports of these measures on a regular basis to help their agency improve.

A model regulatory agency uses a system that features automation, efficiency and continuous improvement

First Clue: Automation

Why automation? Software automation helps licensing specialists, inspectors and others reduce their work. Automation performs the work or moves that work elsewhere.

For example, online self-service websites that allow applicants and licensees to enter information themselves are the most significant labor-saving improvement your agency can make.

Second Clue: Efficiency

Almost everything a software system does is designed to increase efficiency. And efficiency helps your staff perform work more quickly.

For example, staff dashboards show staff all required work along with due dates. These dashboards help staff prioritize work and finish on schedule.

Third Clue: Continuous Improvement

A licensing system boosts your department’s efficiency for processing applications, renewals and inspections; and the system tracks continuing education credits and manages similar work.  A well-designed system also provides feedback that highlights opportunities to increase efficiency further.

For example, comprehensive reports provide snapshots of your agency at work. Some, like key performance indicators, measure staff and software efficiency.

Model Agency Checklist:

As you learn how to spot a model agency, look for these easy giveaways:

  • Measures and tracks goal attainment
  • Innovates and continuously improves
  • Embraces change
  • Understands how all aspects of the agency run
  • Stays on top of upcoming legislative changes and incorporates necessary changes

Guidance for your Journey

Our white paper, Key Components of a Professional Licensing System, describes the basic components and functionalities of a comprehensive licensing system.

Our Agency Transformation Service takes your agency through the process, one step at a time. Call us at (971) 337-2659 or email us at hello@glsolutions.com to arrange a consultation.

Run, Grow and Adapt

GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at (971) 337-2659 or email us at hello@glsolutions.com.

It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable childcare licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

Report: Modernizing to Attract & Retain Cyber Talent

Report: Modernizing to Attract & Retain Cyber Talent

Report: Modernizing to Attract & Retain Cyber Talent A report on state government cybersecurity workforce aims to help states by identifying the steps needed to bridge their cybersecurity workforce challenges. Securing States: Modernizing to Attract & Retain...

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.