What does a model agency look like?
A model agency harnesses their experience and talents to continuously improve. Their system gathers data, provides insights and measures performance improvements—automatically. A model agency reviews reports of these measures on a regular basis to help their agency improve.
A model regulatory agency uses a system that features automation, efficiency and continuous improvement.
First Clue: Automation
Why automation? Software automation helps licensing specialists, inspectors and others reduce their work. Automation performs the work or moves that work elsewhere.
For example, online self-service websites that allow applicants and licensees to enter information themselves are the most significant labor-saving improvement your agency can make.
Second Clue: Efficiency
Almost everything a software system does is designed to increase efficiency. And efficiency helps your staff perform work more quickly.
For example, staff dashboards show staff all required work along with due dates. These dashboards help staff prioritize work and finish on schedule.
Third Clue: Continuous Improvement
A licensing system boosts your department’s efficiency for processing applications, renewals and inspections; and the system tracks continuing education credits and manages similar work. A well-designed system also provides feedback that highlights opportunities to increase efficiency further.
For example, comprehensive reports provide snapshots of your agency at work. Some, like key performance indicators, measure staff and software efficiency.
Model Agency Checklist:
As you learn how to spot a model agency, look for these easy giveaways:
- Measures and tracks goal attainment
- Innovates and continuously improves
- Embraces change
- Understands how all aspects of the agency run
- Stays on top of upcoming legislative changes and incorporates necessary changes
Guidance for your Journey
Our white paper, Key Components of a Professional Licensing System, describes the basic components and functionalities of a comprehensive licensing system.
Our Agency Transformation Service takes your agency through the process, one step at a time. Call us at (971) 337-2659 or email us at hello@glsolutions.com to arrange a consultation.
