It can be frustrating for clients to be locked out of GL Suite because they’ve accidentally exceeded the number of users for which they are licensed. When this happens, all use of the system is prevented and a high priority task generated to resolve the problem. GL Solutions has adopted several internal policy changes that make accidental lockout much less likely. Some of these policies direct Agency Partners to test prior to the addition of new users, ensuring that old users are purged first and the maximum user number not exceeded. Others apply to the routing of high priority tasks related to lockout, which has been streamlined in order to minimize down time.
Learn more about avoiding accidental lockout