Self-Service Websites

Self-service websites support staff workflow and efficiency, by enabling licensees to access information 24/7.
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Perform Essential Tasks, 24/7

GL Suite’s self-service portal provides licensees and the general public with a secure and user-friendly environment to efficiently perform essential tasks, 24/7. Users manage profiles, reset passwords, submit and renew applications, upload documents, find answers and communicate in real time with agency staff. Built with robust security features, the portal ensures safe access to all functions, including multi-factor authentication for enhanced protection and single-sign on for increased efficiency and use.

Software Features

Self-service websites ensure a seamless user experience while maintaining strict data security protocols, including integration with Azure AD B2C, offering several sign-up and sign-in methods for stakeholders. Integrating with social identity providers, like Facebook, Google, and LinkedIn, as well as standard identity protocols like OAuth 2.0 and OpenID Connect, simplifies authentication and automates password management.
GL Solution’s self-service portal incorporates multiple security measures to ensure secure interactions. Strong network security, for example, means all communications between users and the server are encrypted.

In addition, single sign-on allows users to access multiple applications or services with one set of login credentials, enhancing convenience and security by reducing the number of passwords users need to manage.

Other important features include tracking applications and complaint statuses, along with managing licensee information.

How agencies use self-service portals

  • Self-service websites free up staff time to spend on higher-value work and make customers happy.
  • These websites support two-way communication between end users and agency departments.
  • Self-service websites enable licensees to access information 24 hours a day, supporting efficient workflow.

GL Suite’s self-service portals:

  • Supports various authentication options, including OpenID Connect, Microsoft Windows Authentication, LDAP, and SQL Server Database Authentication
  • Enhances security by using multi-factor authentication requiring users to enter a one-time code sent via SMS, email, voice call, or Authenticator mobile app upon login, preventing unauthorized access
  • Helps users easily and independently recover their passwords by using the “Forgot Password?” link

Third-Party Authentication Offers Secure Login

GL Solutions’ self-service websites Integrate with OpenID providers like
Google and Facebook for secure, simplified login.

Benefits

Benefits of self-service websites include:

Bi-directional Communication

Supports interaction between agency staff and public users, enhancing engagement and support

Automated Password Management

Easy-to-use public-facing password management features, including resets, expiration notifications, and security questions.

24/7 Access

24/7 online access for public and licensees to applications, verifications, and other vital agency services.

Pro Tips

When looking for software with self-service websites, some key features to look for include:

  • Offers secure portals, using role-based security
  • Provides 24/7 access to licensees and the public
  • Allows for customizable notification settings and streamlined workflows to improve user engagement

Self Service Web Sites View More Resources

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