Get in-depth reporting on the challenges facing regulatory agencies and the solutions that empower agencies to transform operations and modernize services.
Effective public complaint management serves as the backbone of trust between your regulatory agency and the communities you serve. When handled efficiently, complaints transform into valuable opportunities to improve operations, address systemic issues and...
Your regulatory agency processes numerous forms and payments daily, and while this is a routine function, challenges such as incorrect payment amounts and inaccurate form submissions cause inefficiencies. These issues, if left unchecked, lead to wasted resources,...
Your staff likely dedicates significant time each month preparing for agency board meetings. When your current system falls short in helping plan and schedule these meetings efficiently, frustration builds, time slips away and critical agency tasks suffer. A board...
Kalispell, Mont. —January 22, 2025 GL Solutions, a leading regulatory software provider, has been awarded a statewide contract for licensing systems in North Dakota. The award designates GL Solutions as one of four authorized providers of licensing systems in the...
Like previous years, regulatory leaders in 2024 shared an interest in improving their agencies—from using artificial intelligence to modernizing regulatory systems to understanding accessibility requirements. In addition, leaders aimed to keep their regulatory...
Regulatory agencies today face increasing complexity in managing operations, keeping pace with policy changes and delivering efficient public services. Selecting the right regulatory software solution in 2025 ensures your agency not only meets today’s demands but also...
GL Solutions interviews StateRAMP Executive Director Leah McGrath about StateRAMP’s adoption of the StateRAMP CJIS-Aligned overlay. She explains why StateRAMP chose to pursue this and how the change benefits your regulatory agency. StateRAMP offers states a...
What happens when your agency experiences a spike in calls or mail? Do staff feel overwhelmed? Inquiries from the public and staff, especially during peak renewal periods, consume a great deal of time. A public website offers the most efficient method for managing the...
Legacy Infrastructure Top Concern for States, Survey Reveals NASCIO’s Deputy Executive Director Meredith Ward shared key points from NASCIO’s recent cybersecurity study during a NASCIO Voices interview. She noted the top barrier confronting chief information security...
