It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable child care licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike.

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

How to Automate CE at Your Licensing Agency

How to Automate CE at Your Licensing Agency

CE Broker’s Sr. Director of External Affairs & Government Relations Kelly Parker shares how to modernize continuing education at your regulatory agency. She also discusses incorporating artificial intelligence into CE systems in a “safe and reasonable way.”...

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

The Difference Between Agency Transformation and Agency Modernization

The American Rescue Plan Act provides funds and highlights the need to modernize regulatory software. And as a regulatory agency you strive to modernize the way you serve the public, as well as the way you run your agency. However, along with modernizing, your agency must also continually transform to meet the ever-changing demands of the public, the workplace and your state legislature. With cybersecurity issues, for example, your agency pivots to handle the latest threat; and like your approach to cybersecurity, you must continually transform to manage your ever-evolving agency.

What is agency modernization?

Agency modernization starts the process of upgrading your current systems. In an episode on Regulation Matters: a CLEAR conversation, panelists discuss agency transformation versus agency modernization.

Agency modernization involves:

  • Updating your agency’s current system
  • Reviewing your agency permissions and roles
  • Creating a new system from an old system

What is agency transformation?

Agency Transformation takes you a step further. Transformation involves your agency moving through different levels of growth and development towards an optimal agency; the process of transformation enables your agency to better run, grow and adapt.  And because your external environment always brings changes, agency transformation involves a continual evaluation of your system.

Agency transformation starts with your agency establishing the mission and vision for your agency. As you move through different phases of development, you gradually re-engineer your business processes—while supporting your agency’s workflow; your agency standardizes processes, promotes online self-service and embraces digital communication. Eventually, you move towards a model agency where your agency focuses on gathering data and measuring performance.

Agency transformation gives your agency a pathway to:

  • Make changes gradually—or dynamically
  • Re-engineer business processes
  • Use predefined milestones
  • Alleviate financial and staffing impacts

Why Choose Agency Transformation?

COVID highlighted the growing gap between the public’s regulatory needs and government service delivery.  The pandemic also disrupted state agency office-bound, tenured-centered workplaces.  The technology and experience needed to solve these problems exists today. Your agency needs a strategic approach to transform employee engagement, public safety, and licensee satisfaction.

 

Learn more

GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at (971) 337-2659 or email us at hello@glsolutions.com.

Agency Transformation Quiz

Read an overview of the five phases of development for a model agency. Then, take our quick Optimal Agency Quiz to see how you rate on the scale—from Capacity Building Phase 1 to Model Agency Phase 5.

 

Run, Grow and Adapt

Subscribe to our newsletter to receive the latest regulatory news delivered to your inbox each week.

GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at 800.930.1193 or email us at hello@glsolutions.com.

Want to stay up to date?

Join our mailing list to receive the latest news and solutions for regulatory agencies.

You have Successfully Subscribed!