by Renee Moseley | Jul 26, 2023 | Blog, Child Care Licensing, Featured Childcare Licensing, Industry Expertise, Integrated Guidance, Licensing and Permitting, Modernization, Specialized Solutions, White Papers
COVID changed the way we work—including how child care licensing agencies function. The pandemic showcased the need for new ways to serve the public, shifting from in-person to online services. Agencies adapted to remote work, multiple locations, and for some,...
by Renee Moseley | Jul 12, 2023 | AI in Government, Child Care Licensing, Industry Expertise, Licensing and Permitting, Modernization, News
Eight Ways to Use AI at your Agency Research by the Virginia IT Agency recommends eight practical uses for artificial intelligence at state agencies. VITA’s Enterprise Architecture Technical Brief focuses on use cases for chatbots, as well as for ChatGPT. The February...
by Renee Moseley | Jul 10, 2023 | Blog, Industry Expertise, Licensing and Permitting, Modernization
Chief Technology Officer for the Arizona Medical Board Pushpa Gregory shares tips for making changes in an interview with GL Solutions. “Our staff in the agency have seen so many improvements over these years with all the automation. Their expectations are pretty...
by Marketing | Jul 1, 2023 | Blog, Implementation, Industry Expertise, Modernization, News, Newsletter
Over the years, I’ve taken an interest in engagement, partly for obvious professional reasons and partly because, well, I find people interesting. Here are some suggested tools, resources and thoughts related to engagement: Gallup and the Q12 Gallup does a nice job of...
by Marketing | Jun 19, 2023 | Blog, Industry Expertise, Licensing and Permitting, Modernization
Arizona Barbering and Cosmetology Board’s Executive Director Frank Migali shares the return on investment of positive customer experiences and how he validates the success of changes at his agency in an interview with GL Solutions. GL: Can you share a change or...
by Marketing | Jun 14, 2023 | Blog, Implementation, Industry Expertise, Licensing and Permitting, Modernization, Podcast
Arizona Barbering and Cosmetology Board’s Executive Director Frank Migali shares how he drives successful change at his agency, including his vision of providing “world-class customer care.” One change he made to modernize communications saved his agency $60,000...
