Q: What do you like most about working at GL Solutions?
A: I deeply appreciate the camaraderie. We have a seemingly infinite number of variables to consider when tackling client projects or tasks, and I love feeling the energy when we get together to tackle something challenging or new. We have a very creative, engaged crew. It’s fun to work with people like that.
Q: What is your title and how long have you worked at GL Solutions?
A: I am the Quality Assurance Manager, and I have been with GL Solutions for four years now.
Q: What sort of work do you do each day to meet GL Solutions’ mission: help government agencies protect the public?
A: Having been in the Agency Partner role for two years, discussing the many ways our clients use GL Suite, a focus of mine has been to find new ways for our Quality Assurance Team to take on the user perspective when testing or delivering functionality. That may seem indirectly related to protecting the public, but our software is really just a tool; tools are generally more useful if you take appropriate time to understand them and to craft them to meet specialized needs. To make it all work, our QA team and clients regularly meet on regulatory needs/scenarios, and we implement our findings in unit/system test plans. Said findings are used by everyone in the shop so we can be better aligned in meeting client needs as a company. By focusing on the end user experience, we better understand how our users interact with GL Suite. With this approach, we’re not only assisting agencies in protecting the public, but they can do it in a way that’s most efficient for their office. It’s that type of collaboration that will enable us to continue to provide specialized tools to meet the varied needs of our clients.
Q: What is something most people don’t know about you?
A: I’ve become a creature of habit in my parenting years (3-year-old and a 10-month-old), but I used to travel a ton on a whim. In college, I remember sitting in my dorm room a week before Spring Break, saw a good friend post about Barcelona, Spain, and ended up buying a ticket that same evening. Considering it was a last-minute purchase, I had little to no plan for what I would do when I got there…so I spent the next week and a half bumming rides through Spain, made it up through France and Italy using the EuroRail (might have stayed on the train a few of those nights…), then made it back down the Mediterranean coastline to fly back out of Barcelona. I don’t think there was anything easy about that trip to be honest, but I learned a ton and experienced things that I wouldn’t have had I tried to plan for everything. I know for a good number of people, the lack of planning would give them anxiety, but for me it was a positive addition to the experience. In total, I’ve been to over 13 countries, with similar starts to those adventures. Considering how I operate in the workplace, being that I like to avoid unexpected outcomes, I bet this will surprise some people.