GL Solutions FAQs

About GL Solutions

What does GL Solutions do?

GL Solutions provides a configurable regulatory platform called GL Suite, designed to modernize licensing and permitting, credentialing and case management processes for state regulatory agencies. GL Solutions offers regulatory agency solutions to state government agencies for general licensing and permitting, human care licensing, child care licensing, firearms permitting and case management.

What licensing and permitting processes does GL Solutions support?

GL Solutions’ GL Suite customizable software automates licensing and permitting workflows including applications, renewals, fees, inspections and compliance monitoring — helping regulatory agencies streamline processes and better serve licensees.

What kinds of human care programs does GL Solutions support?

GL Solutions supports human care provider licensing, including adult care, behavioral health, elder care, child care, residential programs and other vulnerable population services.

How does GL Solutions reduce manual workloads in licensing and permit processes?

Through GL Solutions’ cloud-based secure platform, GL Suite standardizes processes, eliminates redundant data entry and enables self-service portals for applicants. GL Suite significantly reduces staff time spent on manual tasks, allowing them to focus on higher-value work.

What types of agencies use GL Solutions?

Our clients include state government regulatory agencies managing functions such as human care licensing, child care licensing, firearms permitting and general licensing & permitting workflows.

What makes GL Solutions different from other regulatory software vendors?

We combine:

Platform & Features

Can GL Suite be tailored to our regulatory agency’s workflow?

Yes. GL Suite is highly customizable to adapt to your regulatory agency’s unique licensing and permit workflows, whether for applications, renewals, inspections, suspensions or other regulatory actions.

What regulatory functions does the platform cover?

GL Suite supports a broad set of functions, including licensing & permitting, credentialing (e.g., human care and child care), case management (investigations and inspections), firearms permitting and background check workflows.

How secure is the platform?

GL Solutions’ platform is built to meet the rigorous cybersecurity standards required by government agencies through GovRAMP. Our commitment to GovRAMP-aligned security helps ensure that sensitive regulatory data such as licensing information, case files and personally identifiable information is protected at the highest level of government assurance. GL Solutions is on track to being the first GovRAMP-certified government licensing solution.

Implementation & Services

Does GL Solutions support change management and implementation services?

Yes. Our services include implementation planning, modernization strategy, and change management support to ensure the regulatory software solution aligns with your agency’s transformation journey rather than simply replacing legacy tools.

How long does it typically take to implement GL Suite?

Implementation timelines vary by agency size, regulatory scope and workflow complexity. Our team works with you to establish a realistic project plan and phased rollout designed to reduce disruption.

What kind of training or support does GL Solutions offer after launch?

Following launch, your team receives personalized training and clear documentation to ensure a smooth transition. From there, our dedicated support team and client portal provide continued guidance, updates and resources to help your state agency stay ahead of evolving regulations.

Pricing & Procurement

How is pricing structured?

We offer upfront pricing with transparency and design solutions to align with your budget while delivering scalable value.

Can we procure through state contracts or existing vehicles?

Yes. GL Solutions frequently works with state-level contracts and master procurement arrangements, enabling agencies to purchase through established contract vehicles. Many states also include GL Solutions as an approved vendor with procurement partners, such as Carahsoft, SHI and Microsoft. 

How does GL Solutions determine pricing for maintenance and support?

GL Solutions bases pricing on the number of agency staff users, not the licensee population. Our pricing model offers you fixed fees for maintenance and support; one fixed, monthly fee covers the cost of hosting, including backups and security compliance. Your regulatory agency chooses from three different levels of our GL Simple support plans: Standard, Professional or Enterprise, with the fee for each tier based on the number of users.

Modernization & Future-Proofing

What is meant by agency “modernization” at GL Solutions?

Modernization means moving beyond legacy systems to streamlined, digital workflows, improved data sharing, process automation and enhanced service delivery—all tailored for regulatory agencies to better serve and protect the public.

How does GL Solutions address evolving regulatory and technological demands (e.g., AI, data-sharing)?

We stay engaged with thought leadership and industry trends (e.g., infrastructure moves and generative AI adoption) so the platform evolves with your regulatory agency’s needs.

Getting Started

How do I find out if GL Suite is right for our regulatory agency?

You can contact our team for a free assessment. We’ll explore your current state, desired future state and workflows and challenges to help you determine how GL Suite may fit.

What do regulatory agencies need to prepare before implementation?

Preparation typically includes mapping existing workflows, identifying stakeholders, defining business rules/permissions, planning data migration from legacy systems and coordinating internal change-management activities.

Does GL Solutions offer product demos?

Yes. We can walk you through a product demo so you can see GL Suite in action before committing. Contact our team for a free assessment of your regulatory agency’s needs and a product demo.

Technical & Data Aspects

Can GL Suite integrate with other systems or data sources?

Absolutely. The platform is built to seamlessly support integrations, data-sharing and modern API workflows so your agency can maintain interoperability with inspections, public records, business intelligence tools and other systems.

What about data migration from legacy systems?

We assist state government agencies in planning and executing data migration, helping you map, cleanse and import legacy data into GL Suite to ensure continuity and accuracy.

How is user access and workflow security managed?

GL Suite includes configurable user roles, permissions, audit trails and workflow controls so you can enforce security, transparency and accountability in every licensing and permitting process.