Comprehensive System Testing
Just Follow the Guide
Follow Process Guides to gain confidence and to confirm that the system works the way you need.
Read More
Show Us How
Show us what’s wrong. GL Suite tracks your steps to show what you need without requiring you to describe it.
Read More
Track Issue Resolution
Report and track issues with GL Suite’s Ticket Management system, then click to deploy the solutions. It all happens within the application.
Read More
Verify Every Requirement
The Business Process Center records your agency’s requirements and maps them to the fields, screens, reports and logic that meet them.
Read More
Replay Testing Scenarios
GL Suite allows users to replay testing scenarios in order to confirm that reported issues have been fixed.
Read More
Just Follow the Guide
GL Suite helps staff navigate complex business processes through the use of Process Guides, whose step-by-step instructions guide staff, eliminating human error and guesswork. Each Process Guide step corresponds to an action that needs to be taken to complete a business process. The step that is being worked on remains highlighted and activates the corresponding feature, making it easy to keep track of progress and support system testing.
Show Us How
Use GL Suite’s Debugger to record data generated and steps taken during the execution of a business process. GL Solutions staff will replay the steps and take the guesswork out of troubleshooting.
Track Issue Resolution
Every ticket for system testing can be tracked from start to finish through GL Suite’s Ticket Management Center. You can enter a ticket, correspond with people working on it and receive an estimated delivery date. Prioritize tickets and request escalation when necessary. When the work is done, the Ticket Management Center lets you deploy the solution from the test environment to your production environment.
Verify Every Requirement
GL Suite’s Business Process Center allows your agency to verify that the system does what you need. A business process describes a workflow like processing an application. Each process step features requirements, such as assigning an application number. Import the workflow into the Business Process Center and trace the requirements to the application functionality that meets the need. You also can open tickets and review specifications in the center.
Replay Testing Requirements
Data visualization, reports and drill-down capability in GL Suite can help identify the root causes of common application and renewal mistakes, allowing your staff to eliminate them quickly. This reduces time spent explaining problems to applicants and returning incorrect application packets. GL Suite’s data tools allow your organization to:
- Handle large numbers of applications and renewals
- Reduce application errors
- Use staff more efficiently
- Improve agency performance and response times continuously