Regulating thousands of licensed professionals, from nurses to accountants, requires constant communication. Agency staff communicate with licensees about the status of applications and renewals. Licensing officials communicate with peers in other agencies. Ideally, meanwhile, an agency’s licensing software communicates with specialists, investigators and other staff about the status of work.
An up-to-date licensing system should manage these and other types of communication, ensuring the timely completion of work. Such a system also should file emails and other forms of communication automatically for easy retrieval.
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