Will ChatGPT ‘Revolutionize’ Digital Government?
“The next generation of AI, which includes ChatGPT, has the potential to revolutionize the way governments interact with their citizens.” That assessment comes from ChatGPT, in response to a prompt on ChatGPT’s effect on state government digital services, according to StateScoop on April 4. Conversely, Michael Ahn, an associate professor of public policy at the University of Massachusetts Boston, who’s studied the potential of language models, sees some challenges with ChatGPT and government. He points out that many government services require someone to make a value judgement, such as those services related to public welfare. These “inherently value-laden” government decisions still require a human touch. Sam Altman, the CEO of OpenAI, the software lab behind ChatGPT, concurred the importance of human involvement in February, explaining the model “has shortcomings around bias” after reports of ChatGPT creating responses with racist and sexist language.
Related article: ChatGPT Passes US Medical Exam
Nev. Nurses Licensure Reciprocity Opposed by Labor Unions
Lawmakers in Nevada hope to remove barriers for out-of-state nurses to work in Nevada; with Assembly Bill 108 Nevada would join the Nurse Licensure Compact (NLC), enabling nurses in participating states to practice in those NLC states. Labor unions, however, argue that joining the compact only exacerbates the poor working conditions nurses face, according to the Nevada Current on April 9. “We need to be discussing working conditions,” said Grace Vergara-Mactal, executive director of SEIU 1107, representing over 8,000 Nevada nurses and health care workers. “Right now the grueling working conditions of nurses is the number one barrier to addressing the nursing shortage.” According to the article, 37 states currently participate in the compact.
Improving Customer Service with Online Renewals
A Wisconsin regulatory agency shares how their focus on technology enhancements for online applications and renewals resulted in better customer service for Wisconsin residents. Regulation Matters: A CLEAR conversation interviews Dan Hereth, Secretary of the Wisconsin Department of Safety and Professional Services, about his agency’s journey with a modernization initiative. The April 10 podcast, from the Council on Licensure, Enforcement and Regulation (CLEAR), focuses on how modernization also supported department staff to “better able to identify applications that are ready for review and move those forward most quickly and efficiently.”
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