It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable child care licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike.

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

How to Automate CE at Your Licensing Agency

How to Automate CE at Your Licensing Agency

CE Broker’s Sr. Director of External Affairs & Government Relations Kelly Parker shares how to modernize continuing education at your regulatory agency. She also discusses incorporating artificial intelligence into CE systems in a “safe and reasonable way.”...

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

What happens when the computer system that supports your agency’s work experiences an outage?

Officials in Maryland could tell you.

In late June, what has been described as a “catastrophic hardware failure” to a state data system compromised the ability of the state police department’s licensing division to complete background checks for firearm purchase applications. The delay, The Baltimore Sun reported, threatened the seven-day waiting period for firearm purchases, upon the expiration of which dealers may transfer guns without background checks.

As a result of the failure, a local CBS affiliate reported, at least seven guns were delivered to buyers despite the fact that background checks had not been completed.

Your agency depends on the stability and reliability of your system to protect the public and to maintain staff productivity. When your system fails, important communications such as renewal notices can go unsent. Worse, weapons can end up in the hands of people who have not been fully vetted.

Choose a stable and reliable system

​Avoid system outages and failures by choosing safe hosting, whether on the Azure cloud or on a company’s protected servers. Look for a system that allows virtually uninterrupted access to network and application resources. Company equipment should be located at a Tier III certified hosting center, featuring security features.

To monitor the performance of the application, make sure the system offers users access to a range of notifications. For example, the system could let staff know whether a notification job ran successfully. Users could also have access to a comprehensive performance monitoring business processes that creates and monitors Key Performance Indicators (KPIs). KPIs and Business Intelligence reporting in an application help to identify trends within your agency’s performance data and identify root causes to recurring problems.

Using a reliable system and secure hosting helps your agency:

  • Save time and money.
  • Preserve morale.
  • Improve KPIs.
  • Receive notifications.

​Some features to look for:

Some key features to look for in a system include:

  • Tier III certified colocation facility
  • Concurrently maintainable site infrastructure that guarantees nearly constant availability
  • High-speed state-of-the-art servers, updated regularly to ensure fast application performance
  • Multiple, independent power and cooling distribution paths serving the IT equipment
  • Compliance with leading IT security standards, including NIST, HIPPA, and PCI-DSS
  • Incident response and management

Learn more

Learn more about backgrounnd checks and GL Solutions’ Firearms Permitting Solutions.

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GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at 800.930.1193 or email us at

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