GL Solutions’ newsletter features a Q&A with a representative of one of the company’s client agencies. Responses can be edited for clarity and brevity. We spoke with Pushpa Gregory, application development manager for the Arizona Medical Board.
A: The board regulates the practice of medicine in the state by licensing allopathic physicians (MD) and physician assistants (PA); investigating and resolving complaints against licensees; and providing information to the public, such as license status and disciplinary history.
A: I am the application development manager. My team and I are responsible for analyzing, designing, developing and implementing new software applications and ensuring proper functioning of existing systems.
A: I have worked for the agency for nearly 11 years.
A: The most rewarding aspect of my job is having the opportunity to solve complex problems. My team and I work hard to find creative solutions that make processes easier for our staff and bring their vision to fruition.
A: Growing vegetables in the sweltering Arizona heat!
A: We have used GL Suite for over 12 years (since 2008).
A: Our agency uses Gl Suite for two major functions:
• Licensing: application, renewals and payment
• Regulatory: processing complaints, disciplinary orders and monitoring compliance related matters.
A: We have been able to increase staff productivity by:
• Allowing our licensees and residency programs to apply/renew their licenses online.
• Enabling complainants to file complaints online.
• Enabling staff to dynamically generate meeting agendas and reports.
A: We have been able to customize GL Suite to meet our specific requirements. Our in-house software team and GL Suite developers have worked in conjunction to effectively translate end-user requirements into working solutions.
