Process Analyst (Technical Analyst)

Job Title: Process Analyst

Company: GL Solutions

Location: Kalispell Montana

About GL Solutions:

GL Solutions is a leading regulatory licensing software vendor, specializing in delivering comprehensive solutions for regulatory agencies, government entities, and other organizations. Our innovative software products are designed to streamline licensing and compliance processes, empowering our clients to effectively manage and regulate their operations. We are committed to delivering exceptional value through cutting-edge technology and outstanding customer service.

Position Overview:

Join GL Solutions as a Process Analyst on our Process Development Team where you’ll play a pivotal role in identifying and resolving process bottlenecks, collaborating with cross-functional teams, and designing efficient, high-quality internal processes. You’ll design, build, and implement internal tools and workflow that helps GL Solutions teams execute efficiently and with high quality. Your work will be instrumental in shaping our future success.

Key Responsibilities:

• Product Development\Continuous Improvement:
  • Support and lead the company by ensuring GL Solutions operates smoothly.
  • Design and develop efficient and high-quality internal processes.
  • Build and maintain a knowledge library.
  • Design and develop services and business processes that empower agencies to succeed and adapt.
  • Implement new processes and company changes through training and auditing.
• Product Development\Strategic Project Development
  • Work on strategic projects building tools, documentation, and training to increase efficiency and quality in our internal processes.
• Product Development\Architecture Review:
  • Support and lead the company by documenting best practices.
• Business Solutions\Sales\Prospect Sales\Value Proposition:
  • Support the GL Solutions Sales and Marketing team by creating compelling demos and scripts for prospective clients.

Essential Knowledge, Skills, and Abilities (KSAs):

Knowledge:

• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services.
• English Language: Proficiency in the English language, including grammar and composition.
• GL Solutions Nomenclature: Ability to communicate using GL Solutions’ terminology

Skills:

• Effective communication with clients, team members, and stakeholders.
• Active listening, attention to detail, and comprehension of written documents.
• Abstract and critical thinking for problem-solving.
• Professional writing skills for documentation.
• Resilience and adaptability to navigate challenges.
• Instructing and training others.
• Creating and maintaining documentation.
• Organizing and optimizing content.
• Process improvement and troubleshooting

Abilities:

• Applying knowledge effectively.
• Translating client objectives into tangible project requirements.
• Managing workload demands and deadlines.
• Identifying and addressing issues.
• Anticipating and adapting to changes

Qualifications:

• Strong commitment to GL Solutions’ mission and values.
• Proven ability to collaborate effectively with cross-functional teams.
• Excellent problem-solving skills.
• Client-focused with a commitment to exceeding client expectations.

Earn $5,000 – $5,500/month DOQ, 20 days of PTO, a 6% 401(k) match and health insurance package.  View additional information about GL Solutions at: glsolutions.com.

How to Apply:

If you love improving how things work and are eager to take on a challenging role with cutting-edge regulatory licensing software solutions, we encourage you to apply.

GL Solutions is committed to equal opportunity employment and welcomes candidates from diverse backgrounds to apply.

Apply now to join our team!  Please visit https://glsolutions.com/careers/,click the JOIN OUR TEAM link, create a login, and submit your application.

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