You strive constantly to improve your system, looking for ways to enhance service even as you adjust to statutory changes. To that end, you would like to make it easier for your licensees and the public to get what they need online. Unfortunately, your agency lacks the ability to make such changes. Consider a software solution that provides self-service website functionality. And combine that software with a support plan that makes adding online self-service affordable.

Self-service websites solve many common problems:

  • Agency struggles to make system updates.
  • Agency struggles to take service online.
  • Agency handles workload manually.
  • Agency hires temporary staff to help with workload.
  • Agency incurs costs to hire temporary staff.
  • Agency sees quality and efficiency issues with temporary staff.

Self-service websites offer a solution

​​Self-service websites help solve agency struggles, by bringing client processes online for end-user self-service or information retrieval. Examples of self-service websites include websites for online applications, online renewals and online license verification. Pair self-service websites with a software support plan that makes these websites affordable—and enables your agency to enhance your system continually.

Benefits of self-service websites:

  • Agency easily makes system updates.
  • Agency easily takes service online.
  • Self-service websites handle work.
  • Agency handles work internally—without temporary workers.
  • Agency saves money with increased efficiency.

​​​​​Features to look for

When looking to add self-service website functionality, along with choosing support plans for the endeavor, some key features to look for include:

  • Offers adaptive software system
  • Includes affordable support plans
  • Supports ongoing needs
  • Supports continuous enhancements
  • Offers extensive website experience

How your agency could start small and grow your system with GL Solutions’ GL Simple plan
Consider a dilemma faced by many agencies. You want to build a licensing system that features self-service websites, but you need to go live quickly because support for your legacy system expires in only six months. You’re in luck. GL Solutions’ GL Simple plan is designed for agencies like yours. It provides the flexibility you need to start small and expand your system steadily without paying extra fees. The plan would allow your agency to get its back office system up and running within months, then build self-service websites in the months following go-live, all for an affordable monthly subscription. Because the GL Simple support plan covers the cost of regular system improvements, your agency can adjust to legislative changes and add wish-list functionalities without incurring additional hourly or per-unit fees.

To learn more about the GL Simple support plans in GL Suite, contact


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Run, Grow and Adapt

GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at (971) 337-2659 or email us at

It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable childcare licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

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Tips for Successful IT Project Management

Chief Technology Officer for the Arizona Medical Board Pushpa Gregory shares tips for successful project management in an interview with GL Solutions. GL: Do you have any tips or tricks to support successful IT projects? Pushpa Gregory: Select the right people to be...

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