Your agency sends and receives correspondence, like email and letters, and needs to save and file it. Do you lack the tools needed to accomplish this efficiently? Do staff lose important correspondence due to ineffective storage?

Tracking correspondence prevents common problems:
  • Staff spend time manually searching for correspondence.
  • Staff lose correspondence not saved to system.
  • Staff miscommunicate important information.
  • Staff miss important deadlines.
  • Systems fails to provide audit trail.
Tracking email offers solutions

Choose a system that tracks correspondence automatically using an email management functionality, which makes finding emails and letters easy. Use email management functionality to manage incoming and outgoing emails related to records in the system, including all related attachments.

Find a system that provides an automated process for uploading outgoing and incoming emails to their correct records, eliminating the hassle of routing and attaching emails to records manually. The feature provides an important audit trail and reduces filing time for your agency.

Benefits of correspondence tracking:
  • Staff save time.
  • System saves all correspondence.
  • Staff find important information.
  • Staff meet deadlines.
  • System offers audit trail.
Features to look for to track email

When looking at how to track correspondence, such as email, some key features to look for in a system include:

  • ​Stores emails on records
  • Uploads email automatically
  • Includes email thread
  • Displays failed emails
  • Saves email attachments

It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable childcare licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

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