Overwhelmed by public inquiries? Members of the public and licensees call and write to your agency routinely, and handling this work can consume a large number of staff hours. A public website offers the most efficient method for handling such inquiries.

Public websites solve many common problems:
  • Staff overwhelmed by phone calls.
  • Staff spend time manually handling inquires.
  • Staff diverted from more important work.
  • Agency adds staff to handle work.
Public websites increase efficiency

Websites help your agency handle public inquiries efficiently. Web pages provide access around the clock to licensing status, provider locations and more. Rather than calling your staff, members of the public and your licensees can look up information online any time.

With online public inquiries:
  • Web pages, not staff, handle inquires.
  • Staff feel supported.
  • Staff spend time on high priority work.
  • Agency operates efficiently with current staff.
Features to look for

Some key features to look for in a system include:

  • Offers public inquiry websites.
  • Provides automated, secure access to all types of status information.
  • Includes online license verification web pages.
  • Includes online application status web pages.
  • Creates status websites for any agency process.

Article text here.

It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable childcare licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

Report: Modernizing to Attract & Retain Cyber Talent

Report: Modernizing to Attract & Retain Cyber Talent

Report: Modernizing to Attract & Retain Cyber Talent A report on state government cybersecurity workforce aims to help states by identifying the steps needed to bridge their cybersecurity workforce challenges. Securing States: Modernizing to Attract & Retain...

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.