GL Solutions’ newsletter features a Q&A with a representative of one of the company’s client agencies. Responses can be edited for clarity and brevity. We spoke with Pushpa Gregory, application development manager for the Arizona Medical Board.
Q: What does your agency do?
A: The board regulates the practice of medicine in the state by licensing allopathic physicians (MD) and physician assistants (PA); investigating and resolving complaints against licensees; and providing information to the public, such as license status and disciplinary history.
Q: What is your role within your agency?
A: I am the application development manager. My team and I are responsible for analyzing, designing, developing and implementing new software applications and ensuring proper functioning of existing systems.
Q: How long have you worked for your agency?
A: I have worked for the agency for nearly 11 years.
Q: What aspect of your job do you find the most rewarding?
A: The most rewarding aspect of my job is having the opportunity to solve complex problems. My team and I work hard to find creative solutions that make processes easier for our staff and bring their vision to fruition.
Q: What is your favorite hobby or pastime?
A: Growing vegetables in the sweltering Arizona heat!
Q: How long has your agency used GL Suite?
A: We have used GL Suite for over 12 years (since 2008).
Q: How does your agency use GL Suite?
A: Our agency uses Gl Suite for two major functions:
• Licensing: application, renewals and payment
• Regulatory: processing complaints, disciplinary orders and monitoring compliance related matters.
Q: What aspects of your job or those of your colleagues has GL Suite made easier or faster?
A: We have been able to increase staff productivity by:
• Allowing our licensees and residency programs to apply / renew their licenses online.
• Enabling complainants to file complaints online.
• Enabling staff to dynamically generate meeting agendas and reports.
Q: What else would you like people to know about you, your agency or GL Suite?
A: We have been able to customize GL Suite to meet our specific requirements. Our in-house software team and GL Suite developers have worked in conjunction to effectively translate end-user requirements into working solutions.
To learn more about GL Solutions and our GL Suite regulatory software, email us at firstname.lastname@example.org or call at (541) 337-2659. We look forward to hearing from you.