Learn simple ways to integrate artificial intelligence into your regulatory agency’s everyday processes—today. And hear how AI benefits your workforce, helping you automate routine tasks.

We interviewed Ryan Pedersen, VP of Strategy at GL Solutions, who oversees product and application development for some simple AI work hacks.

Create PowerPoint Presentations

Staff at regulatory agencies can take a Word document and easily switch that into a PowerPoint or into an email,” says Pedersen. “It’ll summarize all of that for you.” A simple Google search reveals a host of products that help you turn your documentation into a presentation.

Compile Training Materials

“If you need to train a new employee and you have a long employee manual, AI can generate a PowerPoint from that,” explains Pedersen. ChatGPT offers “excellent results” in the “summarization of large documents for policymakers,” according to a July 6 StateTech article.

Compose Team Emails

“You can ask ChatGPT to write really encouraging emails to your teams or to your departments,” Ryan points out. Make sure you involve a human in checking any AI-generated text to avoid incorrect information; as ChatGPT cautions: It’s important to note that while AI offers many benefits, it’s not a replacement for human expertise.

Assist Your Constituents

Employ a chatbot to help your agency’s staff answer the stream of constituent calls and emails. “A constituent can ask a chatbot questions,” says Pedersen, “like how much liability insurance do I need? And it will respond back with the answer, so that people don’t have to go searching through an agency’s website—or have to call them.” A May article from PublicCEO gives further examples of how states harness the power of chatbots to support residents. “State and local governments have been utilizing chatbots for several years as a search engine to assist residents in finding the right information on various topics such as DMV services, unemployment claims, and rental assistance.”

AI Resources

NASCIO Generative AI Working Group

The National Association of State Chief Information Officers formed a Generative AI Working Group and started meeting in July. According to Amy Glasscock, NASCIO’s Program Director for Innovation & Emerging Issues, “our NASCIO Generative AI Working Group is a group made up of any interested NASCIO members. We meet once a month to talk about issues related to generative AI in state government. We often have presentations from states on generative AI policies, regulations and use cases.”

Related Articles

GL Solutions brings you the latest news for regulatory agencies; see our other articles related to AI:

Mont. CIO on the Biggest Threat to State Government from Generative AI

How Government Agencies Can Use ChatGPT

State CIOs Prepare Their States to Use AI—with Restrictions

State Lawmakers Propose Regulating AI

AI offers endless possibilities for automating routine tasks at state regulatory agencies. Does your regulatory agency already integrate AI into your work processes? We would love to hear more. Please reach out to us at editor@glsolutions.com. Thank you!


Run, Grow and Adapt

Subscribe to our newsletter to receive the latest regulatory news delivered to your inbox each week.

GL Solutions helps governments run, grow and adapt. To learn more, explore our website, call us at 800.930.1193 or email us at hello@glsolutions.com.

It’s time to bring licensing and permitting into the 21st century. We guide you in modernizing your regulatory agency with automated digital licensing and permitting solutions tailored to your unique needs.

Protect the public and regulate properly by streamlining and integrating your agency’s tracing, background check, and weapons permitting functions.

Fully automate your claims management process. Our configurable case management application adapts to your unique needs and workflows.

Protect the lives of children by streamlining and automating your agency’s regulatory functions. Our highly configurable childcare licensing application adapts to your unique needs and workflows.

A revolutionary approach to true agency modernization, our Agency Transformation service is the next step in the evolution of GL Suite— for current and new customers alike.

Learn how GL Solutions guides you from your current operational state to a digitally transformed future.

GL Solutions Regulatory Newsletter 09.28.2023

GL Solutions Regulatory Newsletter 09.28.2023

Read the latest news and solutions for regulatory agencies in GL Solutions’ weekly newsletter. In this issue: Why SOC Audits Matter to Your Regulatory Agency Security Revolutionizing Regulatory Agencies: How Modern Licensing Tools Drive Economic Growth Wash. DCYF...

GL Solutions relies on our experienced, knowledgeable employees to achieve our mission to help governments run, grow and adapt. But we couldn’t do everything we do without valued industry partnerships.

Want to stay up to date?

Join our mailing list to receive the latest news and solutions for regulatory agencies.

You have Successfully Subscribed!